Anusha Yaddanapalli
Brisbane,QLD
Summary
Diligent service officer in Services Australia with excellent customer service experience and skills in assisting clients accessing government programs and services. A strong understanding and interpreting complex information related to government policies and programs and effectively communicating it to clients. Possessing strong customer service skills, including empathy, active listening, and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Service Officer
Services Australia
10.2022 - Current
- Provide excellent customer service to customer, ensuring their needs are addressed and their queries are resolved promptly.
- Assist clients in understanding and accessing various government services like child care subsidy (CCS), Family Tax Benefits (FTB), General digital information and programs.
- Handle customer inquiries via phone, and provide accurate information and guidance.
- Review and assess customer claims, ensuring they meet eligibility criteria and required documentation.
- Provide guidance and support to customers during the application process, explaining procedures, requirements, and deadlines.
- Assist customers in navigating government websites (i.e. services Australia, centerlink) online portals, resources, claiming process, digital service and mygov mobile and online app.
- Identify additional services and resources that may benefit customers and refer them to appropriate agencies or organizations.
- Handle and resolve customer complaints, concerns, or issues promptly and professionally.
- Investigate problems, gather relevant information, and propose appropriate solutions.
- Liaise with relevant government departments or agencies to address client issues effectively.
- Escalate complex or high-priority problems to senior officers or managers, as necessary.
- Maintain confidentiality and handle sensitive information in accordance with privacy laws.
- Participate in team meetings and contribute to program evaluations and improvements.
Quality Assurance Officer
Alfred E Chaves
01.2021 - 09.2022
- Implement and maintain quality control systems and procedures to ensure compliance with food safety standards, regulations, and industry best practices.
- Conduct regular inspections and audits of food processing facilities, storage areas, and production lines to identify and address any quality or safety issues.
- Monitor and evaluate the quality of raw materials, ingredients, and finished food products through sensory evaluations, laboratory testing, and analysis.
- Collaborate with production and operations teams to develop and implement corrective actions to resolve quality-related issues.
- Participate in GMP and SQF external audits and ensure the site maintains the GFSI audit status.
- Develop and maintain documentation related to quality control procedures, including standard operating procedures (SOPs), work instructions, and quality specifications.
- Ensure accurate and timely completion of quality-related records and documentation, such as inspection reports, test results, and compliance certificates.
- Maintain a comprehensive database or system to track and manage quality-related information, including supplier certifications, product specifications, and customer complaints.
Education
Master of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India03.2014
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India03.2012
Skills
- Customer Service: Possess excellent customer service skills, including strong communication and interpersonal skills to effectively interact withdiverse range of clients Ability to empathize, actively listen, and respond to customer needs and concerns
- Knowledge of Government Services: Familiarity with various government programs, services, and policies offered by Services Australia Ability to understand and interpret complex information to provide accurate guidance and assistance to clients
- Information Management: Proficiency in managing and organizing information effectively Ability to navigate through internal systems and databases to retrieve and update client information accurately Attention to detail to ensure the accuracy and completeness of records and documentation
- Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely Ability to adapt communication style to suit the needs of different clients, including those with diverse backgrounds or limited English proficiency
- Cultural Sensitivity: Respect for cultural diversity and ability to work effectively with individuals from different cultural backgrounds Sensitivity towards diverse needs and experiences of clients
- Adaptability and Resilience: Flexibility to adapt to changing work priorities, procedures, and policies Ability to remain calm and composed in challenging situations, handle customer complaints professionally, and maintain a positive attitude
Languages
Telugu
Native or Bilingual
Timeline
Service Officer
Services Australia
10.2022 - Current
Quality Assurance Officer
Alfred E Chaves
01.2021 - 09.2022
Master of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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