Anusha Yashodhara

Customer Support & Inquiries:
Responded promptly to inbound customer calls regarding product information, service issues, and general inquiries.
Provided accurate and clear explanations of company products, services, promotions, and policies.
Assisted customers in navigating online platforms, helping them place orders, track deliveries, or resolve issues.
Complaint Resolution:
Handled customer complaints and concerns in a professional manner, ensuring a high level of customer satisfaction.
Escalated unresolved issues to senior management when necessary while maintaining a calm and empathetic tone.
Order Management:
Processed customer orders, returns, and exchanges in a timely and accurate manner.
Managed order cancellations, modifications, and billing inquiries effectively, ensuring a smooth experience for the customer.
Data Entry & Record Keeping:
Entered customer details, call logs, and feedback into the company’s database system accurately.
Maintained detailed records of customer interactions, transactions, and follow-up actions required.
Up-selling and Cross-selling:
Actively promoted additional products and services by understanding customer needs and providing appropriate recommendations.
Worked with the sales team to meet targets for upselling products and services in a positive, non-aggressive manner.
Team Collaboration & Reporting:
Worked with other team members to resolve complex customer issues and ensure service goals were met.
Reported feedback and trends from customer interactions to help improve products, services, and customer satisfaction levels.

• Delivered exceptional customer service by assisting with inquiries, product information, and checkout processes.
• Processed cash and card transactions accurately and efficiently.
• Managed customer returns and exchanges, ensuring satisfaction and compliance with store policies.
• Assisted in restocking shelves, ensuring products were well-presented and easily accessible to customers.
• Maintained a clean and organized workspace to contribute to an inviting store environment.