Anushka Ishanka
Melbourne,VIC
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Air Conditioning Technician
Cool Line Air-Conditioning & Refrigeration
Clyde, VIC
06.2023 - Current
- Installed air conditioning systems in commercial and residential buildings.
- Performed maintenance on existing air conditioning units, including cleaning coils, testing pressure levels, and diagnosing malfunctions.
- Replace defective components in air conditioning systems to ensure optimal performance.
- Troubleshoot and repair complex HVAC issues with a focus on customer satisfaction.
- I inspected and evaluated the efficiency of existing air conditioning systems for potential upgrades or repairs.
- Assisted customers in selecting new AC units that met their needs and budget.
- Attended employee meetings and training to learn about new techniques, trends, and technologies.
- Reported problems with company tools and vehicles to crew foreman for quick resolution.
Large Enterprise Account Manager
Dialog Axiata PLC
Colombo, Sri Lanka
08.2021 - 02.2023
- As a key account manager, I manage a portfolio of key accounts, achieve strategic objectives, and establish long-term client relationships.
- I communicate with major clients, suggest solutions, handle complaints, act as a liaison between customers and internal teams, identify new potential customers, monitor sales performance and prepare reports and forecasts.
- My goal is to build strong relationships with key clients and drive growth for the company
Account Manager - Digital Sales
ADA
Colombo, Sri Lanka
09.2019 - 08.2021
- As a Digital Sales account manager, I am responsible for managing customer relationships, negotiating contracts to increase profits, developing trusted relationships with key clients, ensuring successful delivery of solutions, communicating progress to stakeholders, and developing new business with existing clients.
Executive Retail & Corporate Sales Manager
Softlogic Holdings
Colombo, Sri Lanka
01.2018 - 09.2019
- As a Sales manager, I develop plans to increase sales and profit.
- Conduct customer engagement programs.
- Implement sales promotions and organize events.
- Negotiate coverage and support the sales team to achieve targets.
- Handle customer complaints and issues.
- Analyzed market trends, evaluated competitors' activities and developed pricing models.
- Cultivated strong business relationships with key decision makers within target accounts.
Department Sales Manager
Jumbo Electronics (LLC)
Dubai Mall, UAE
05.2015 - 01.2018
- Identify market trends and motivate sales staff to achieve targets.
- Ensure promotions are accurate.
- Handle customer complaints while maintaining inventory.
- Coordinated with other departments to ensure customer satisfaction.
- Provided training for sales team members on product knowledge and sales techniques.
- Monitored customer feedback and adjusted services accordingly.
- Assisted in developing marketing materials such as brochures, flyers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
MBA - Business Administration
University of Bedfordshire
United Kingdom01-2021
Skills
- Sales Strategies
- Performance Metrics
- Revenue Growth
- Customer Relationship Management
- Operations Leadership
- Customer Presentations
- Contract Negotiation
- Account Management
- Key Account Management
- Business Needs Assessment
- Government Regulations
- New Business Development
- Account Acquisition
- Operations Management
- Brand Marketing
- Customer Portfolio Management
- Sales Targeting
- Market Trend Analysis
- Marketing Strategy Development
- Customer Service
- Customer Trend Analysis
- Sales Reporting
- Customer Complaint Resolution
- Market Intelligence
- Advertising Campaigns
- Cross-Channel Marketing
- Software Feature Demonstrations
- Sales Statistics Analysis
Certification
- Reuters Digital Journalism Foundation course - 2021
- The Fundamentals of Digital Marketing Google - 2020
Timeline
Air Conditioning Technician
Cool Line Air-Conditioning & Refrigeration
06.2023 - Current
Large Enterprise Account Manager
Dialog Axiata PLC
08.2021 - 02.2023
Account Manager - Digital Sales
ADA
09.2019 - 08.2021
Executive Retail & Corporate Sales Manager
Softlogic Holdings
01.2018 - 09.2019
Department Sales Manager
Jumbo Electronics (LLC)
05.2015 - 01.2018
MBA - Business Administration
University of Bedfordshire
- Reuters Digital Journalism Foundation course - 2021
- The Fundamentals of Digital Marketing Google - 2020
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