Anushka Kondapalli

• Spearhead account management and client relationship in debt recovery at Maddocks Recoveries.
• Increased account value of three key clients by 26% through strategic interventions, exceptional customer service, and timely recommendations.
• Generated detailed reports on account performance, enabling clients to make informed, data-driven decisions regarding necessary legal activities.
• Analysed, reviewed, and published annual debt recovery cycle reports, incorporating legislative changes.
• Translated client expectations into actionable deliverables through monthly check-ins, boosting recovery rates for local government clients by 16%.
• Delegated daily tasks to the debt recovery team, ensuring progression of legal files in accordance with new legislation.
• Addressed and resolved client queries and escalations within 24 hours, reducing client grievances by 49%.
• Revised existing and established new communication channels internally and with clients, ensuring seamless execution.
• Chaired monthly and bi-weekly in-person meetings to discuss debt recovery results, introduce new opportunities, and drive pre-legal stage recovery campaigns.
• Analysed recovery patterns to identify upselling opportunities aligned with business goals and client recovery targets.
• Collaborated with the General Manager to align operational activities with business objectives.
• Represented Maddocks Recoveries at RMA and FinPro conferences, engaging with prospective clients and promoting unique debt recovery strategies. Successfully arranged meetings with CFOs of large councils at my first FinPro conference.

Failure

• Overlooked a key detail in a client's RFQ during my second month, nearly costing us revenue for an entire campaign.

• Enhanced customer service operations, increasing the average number of calls answered and made per day from 35 to 52.
• Oversaw the onboarding and campaign execution for two local government councils, initiating recovery efforts by establishing payment arrangements and enhancing engagement with ratepayers.
• Served as the primary point of contact for all escalations and complex customer service queries, leveraging strong emotional intelligence to resolve issues effectively.

• As a consultant, my role involved assisting institutional investors across APAC by connecting them to insightful industry experts for market knowledge and fundamental business understanding of niche markets, that would eventually drive investment decisions and strategies.
• Pitch, invite and engage experts to create a rich panel of subject-matter experts for the business and establish strong relationships client relationships with senior experts and clients.
• Strengthened accounts for clients such as Warburg Pincus, (8%), Tamasek (11%) and Sequoia Capital (20%). Played key role in Sequoia Capital and Carlyle Group's investments in EV and lithium ion batteries.
• Led training and development of new hires by removing standardised pitches and introducing interactive learning modules.
• Consistently ranked in the top 3 performers, delivering high conversion rates that significantly exceeded team benchmarks.