Anushka Shikhrakar

● Carried out computer setup, phone and printer setup Driver update, installation of software and applications for customer.

● Provided telephone, face to face and on-site support to users for troubleshooting network problems such as cables, switch, and routers.

● Troubleshooting network problems such as cables, switch, router, patching network devices to rack as well as rack mount.

● Created user account, setting up MFA in Azure AD, resetting password, synchronisation the users from on-premises server to the Azure AD using Azure AD connect application.

● Monitored, responded to and tracked incoming technical support ticket requests from clients that are managed through the business' ticketing system.

● Maintained detailed knowledge base documents on client issues and resolutions.

• Supported successful product launches by conducting extensive pre-release testing and validation activities.
• Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
• Collaborated with developers and project managers to assess program capabilities, features and testing demands.
• Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
• Ran automated test environments using testing frameworks such as Selenium webdriver and tools such as Selenium.

• Increased efficiency of the QA process by implementing automated testing tools and strategies.
• Enhanced software quality by creating and executing detailed test cases for various applications.
• Achieved greater accuracy in detecting software issues by designing comprehensive manual test plans for each application release.
• Reduced product defects by rigorously testing new features before release.