Anuska Kaphle
Sydney,NSW
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Representative
Mobile Phone Experts
02.2022 - 06.2023
- Handling phone calls, customer queries and feedback
- Developing and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managing customer accounts to retained excellent client satisfaction through outstanding service delivery
- Stocking merchandise, clearly labelling items, and arranging according to size or colour.
Shift Supervisor
Pizza Hut
01.2020 - 01.2022
- Hiring and training new team members
- Leading store Operations of 20+ staff
- Store opening and closing procedures and balanced tills.
- Continuously working towards achievement of business KPI
- Enforced company policies and regulations with employees.
- Completed weekly financial reports for management to inform decision-making.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
HSC Graduate -
Georges River College
Skills
- Strong Interpersonal Communication Skills
- Relationship Building
- Sales Expertise
- Product and Service Knowledge
Certification
- Certified in Business Services, TAFE - 2020-2021
Timeline
Sales Representative
Mobile Phone Experts
02.2022 - 06.2023
Shift Supervisor
Pizza Hut
01.2020 - 01.2022
HSC Graduate -
Georges River College
- Certified in Business Services, TAFE - 2020-2021
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