Anvesh Reddy
Sydney,Australia
Summary
Friendly enthusiastic customer service advisor and admin of 3 and half years experience with Bapcor, IGA and TELSTRA. I'm a customer service professional with strong ability to multi-task, prioritize and manage time effectively. I have ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. I'm looking for something new and exciting and most importantly challenging.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative Lead
AMP Bank
02.2022 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Customer Service
IGA Metcash
06.2021 - 02.2022
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Managing large amount of calls in a timely and effective manner
- Researching customer problems, providing the right solutions top customers
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint
- Determining the cause of the problem, selecting and explaining the best solution to solve.
Warehouse Administrator
Bapcor
10.2019 - 05.2021
- Preparing and editing letters, reports, memos, and emails
- Covering reception, Attending calls and taking messages
- Arranging meetings, appointments
- Recording meeting minutes, Liaising with teams and units.
Education
Master's -
Charles Sturt University
07.2018
Bachelor's - Computer Science
Hyderabad
07.2015
Skills
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Adaptability
- Time Management
- Leadership
- Communication
- Ability to Work in a Team
- Project Management
- Inventory Control
- Advanced Communication Skills
- Customer Service Skills
- Creative Problem Solving
- Customer Satisfaction
- Organizational Skills
- Telephone Etiquette
Languages
English
Telugu
Hindi
Details
1/24 Stapleton Street, Wentworthville, Sydney, 2145, Australia, 0423860121, anvesh0330@gmail.com, Indian, 07/26/95, India
Personal Information
Title: CUSTOMER SERVICE
References
Sowmya, IGA Metcash, 0452213795
Timeline
Senior Customer Service Representative Lead
AMP Bank
02.2022 - Current
Customer Service
IGA Metcash
06.2021 - 02.2022
Warehouse Administrator
Bapcor
10.2019 - 05.2021
Master's -
Charles Sturt University
Bachelor's - Computer Science
Hyderabad
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