Anya Hildyard
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food & Beverage Senior
Village Roadshow Theme Parks
2023.11 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Led a team of servers, bartenders, and kitchen staff, fostering a positive work environment focused on teamwork and professionalism.
- Increased guest loyalty through attentive service, personalized recommendations, and consistent follow-up on feedback.
- Ensured cleanliness of dining area, bar stations, and kitchen facilities through regular inspections and staff training initiatives.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Food and Beverage Attendant
Village Roadshow Theme Parks
2021.01 - 2023.11
- I am a casual team member at the theme parks in which I am doing food and beverage
- I have skills in coffee making, ice creamery, and burger prep and serving.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided attentive service and proactively assessed guest needs.
- Trained new staff members on company policies and procedures.
- Monitored dining room inventory and replenished as necessary.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Babysitting
2015.01 - 2018.01
- I have looked after children from aged 2 – 10 being responsible for them making sure they have food to eat, putting them to bed, playing with them and cleaning up the house.
Education
High School Diploma -
Pimpama State Secondary College
Pimpama, QLD11.2022
No Degree -
Monaro High School
Cooma, NSW11.2020
Skills
- Customer service
- Social skills (love talking to people)
- Fast learner
- Good communications skills
- I like working in groups and creating new friends
- Employee Supervision
- Front of House Management
- Food and Beverage Operations
- Health regulations
- Sanitation
- Allergen awareness
- Fire Safety Regulations
- Calm and Pleasant Demeanor
- Safe Food Handling
Personal Reference
Alyssa Hildyard, 0435 807 218, amhildyard@gmail.com
Availability
week days & weekends
Certification
- Cert II & III Hospitality
- Cert III Business
Timeline
Food & Beverage Senior
Village Roadshow Theme Parks
2023.11 - Current
Food and Beverage Attendant
Village Roadshow Theme Parks
2021.01 - 2023.11
Babysitting
2015.01 - 2018.01
High School Diploma -
Pimpama State Secondary College
No Degree -
Monaro High School
- Cert II & III Hospitality
- Cert III Business
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