ANZA SHEIKH
Wollert
Summary
Dedicated social worker with a track record of impactful contributions in hospital and medical practice settings, as well as student placements at Whittlesea Community Connections. Committed to serving the needs of disadvantaged youth and adults, excel in building trusting relationships with clients. With a strong technical acumen, analytical mindset, and attention to detail, I bring six months of experience in the Contact Centre and Financial Assistance Program at WCC, served as both an intake officer and assessor. Currently thriving in my role as an assessor in the FAP program at WCC and medical assistant/administrator at Panache Medical Aesthetics and eager to expand my expertise and wholeheartedly contribute to serving individuals in need through the application of my knowledge and skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Administrator
Panache Medical Aesthetics
11.2023 - Current
- Provided support to aesthetic medical procedures by assisting the doctor during treatments and guiding patients through the process.
- Obtained necessary consents from patients prior to procedures, ensuring legal and ethical compliance.
- Improved patient satisfaction by efficiently managing appointments and maintaining organised medical records.
- Facilitated seamless patient care through meticulous documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations by addressing concerns and providing clear explanations.
FAP ASSESSOR (Volunteer)
Whittlesea Community Connections (WCC)
02.2023 - Current
- Conducting comprehensive assessments of clients' needs, strengths, and challenges
- Identifying and evaluating risk factors, including mental health issues, financial instability, substance abuse, or domestic violence
- Coordinating and advocating for clients to access necessary services
- Collaborating with clients to establish achievable and realistic goals
- Developing individualized care plans to address clients' needs and aspirations
- Providing immediate support and intervention during crisis situations, such as food support, material aid, and employment support
- Documenting interventions, progress, and any significant changes.
SOCIAL WORK STUDENT PLACEMENT
Whittlesea Community Connections (WCC)
05.2023 - 08.2023
- As a FAP assessor conducted independent comprehensive assessments of clients' needs, strengths, and challenges
- Assisted clients in applying for beneficial government (grants) and community resources
- Provided short-term support and counseling sessions to the victims of domestic/family violence
- Connected clients with appropriate community resources, such as housing assistance, material aid, employment services, healthcare providers, and educational programs
- Provided immediate support and intervention during crisis situations
- Adjusted intervention strategies and care plans as needed
- Maintained accurate and up-to-date client records
- Documented interventions, progress, and any significant changes
- Attended workshops on family violence support, training, and networks.
MEDICAL ASSISTANT
One Point Medical
06.2021 - 12.2022
- Crisis response to patients with ADHD and mental health issues at the practice and over the phone
- Prepared examination rooms and assisted healthcare providers during examinations and procedures
- Assisted ADHD patients with appointments booking and sent referrals to specialists (psychiatrists, psychologists, social workers)
- Observership- patients getting diagnosed with adult ADHD by the practitioner
- Dealt with patients with complex needs and referred them to other medical practices
- Recorded patient information, test results, and other relevant data in the system.
SOCIAL WORK STUDENT PLACEMENT
Whittlesea Community Connections (WCC)
04.2022 - 08.2022
- Intake worker in Contact Centre and adhered to ethical standards and confidentiality requirements
- Received and managed initial inquiries from individuals seeking services or assistance and provided information about the organization's programs, services, and eligibility criteria
- Conducted initial assessments to gather information about the client's situation, needs, and goals
- Determined the most appropriate services or resources for the client based on their needs and made referrals to internal or external programs, agencies, or professionals
- Communicated effectively with clients, colleagues, and other professionals and provided clear information about the intake process, expectations, and available services
- Maintained accurate and up-to-date client records
- Documented interventions, progress, and any significant changes
- Attended workshop on cultural safety and family violence support.
DENTAL ASSISTANT
Mont Albert Dental Surgery
03.2021 - 06.2021
RESIDENT MEDICAL OFFICER (CARDIOLOGY)
Tabba Heart Institute
09.2019 - 02.2020
MEDICAL & SURGICAL INTERN
Liaquat National Hospital
01.2018 - 01.2019
MEDICAL INTERN (DERMATOLOGY)
Liaquat National Hospital
10.2017 - 12.2017
Education
MASTER OF SOCIAL WORK (QUALIFYING) -
Federation University Australia
Ballarat, VICGRADUATE DIPLOMA OF PUBLIC HEALTH -
La Trobe University
Melbourne, VICBACHELORS OF MEDICINE & SURGERY (MBBS) -
Liaquat National Medical College
Karachi, PakistanSkills
- Competent in both Microsoft and OS X Operating Systems
- Competent in attending difficult client calls/handling client queries
- Solid team-working skills along with effective communication skills (written and verbal), to develop a positive relationship with co-workers and clients
- Proficient with Microsoft Programs (Word, Excel, Teams, and PowerPoint)
- Strong documentation skills to prepare and maintain client records
- Able to multitask and meet tight deadlines
- Fluent in English, Urdu, Punjabi and Hindi Experienced in using interpreter services
Courses And Volunteer Work
- Financial Assistance Program (FAP) Assessor/Volunteer at WCC from October-December 2022 and February 2023 (continuing).
- Organised and volunteered at pop-up markets with WCC team leader and FAP coordinator at various locations within the Whittlesea Council.
- Organized blood donation drives at Liaquat National Hospital, Karachi, Pakistan.
- Cardiopulmonary Resuscitation (CPR) in October 2022.
- Advanced Airway Management (AAM) from Liaquat National Hospital in November 2018.
- Provided free education to underprivileged children on weekends at Liaquat National Hospital Karachi, Pakistan.
References
- Aisha Khurram, Financial Assistance Program/Hardship Help Program Coordinator, Whittlesea Community Connections, akhurram@whittleseacc.org.au, +61 474 855 272
- Dr Sobia Siddiqi, General Practitioner, Panache Medical Aesthetics & Altona North Medical Group, dr-sobia@hotmail.com, +61 432 117 248
- Caterina Angelis, Student Coordinator/Social Justice Program, Whittlesea Community Connections, cangelis@whittleseacc.org.au, +61 411 596 142
Timeline
Medical Assistant/Administrator
Panache Medical Aesthetics
11.2023 - Current
SOCIAL WORK STUDENT PLACEMENT
Whittlesea Community Connections (WCC)
05.2023 - 08.2023
FAP ASSESSOR (Volunteer)
Whittlesea Community Connections (WCC)
02.2023 - Current
SOCIAL WORK STUDENT PLACEMENT
Whittlesea Community Connections (WCC)
04.2022 - 08.2022
MEDICAL ASSISTANT
One Point Medical
06.2021 - 12.2022
DENTAL ASSISTANT
Mont Albert Dental Surgery
03.2021 - 06.2021
RESIDENT MEDICAL OFFICER (CARDIOLOGY)
Tabba Heart Institute
09.2019 - 02.2020
MEDICAL & SURGICAL INTERN
Liaquat National Hospital
01.2018 - 01.2019
MEDICAL INTERN (DERMATOLOGY)
Liaquat National Hospital
10.2017 - 12.2017
MASTER OF SOCIAL WORK (QUALIFYING) -
Federation University Australia
GRADUATE DIPLOMA OF PUBLIC HEALTH -
La Trobe University
BACHELORS OF MEDICINE & SURGERY (MBBS) -
Liaquat National Medical College
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