Anzila Naznin
South Morang,Australia
Summary
Offering solid foundation in networking principles and passion for technology, eager to learn and grow in professional environment. Contributes strong grasp of network protocols and routing principles, combined with hands-on skills in network monitoring and troubleshooting. Ready to use and develop skills in network configuration and issue resolution in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Nando's Australia Pty Ltd
10.2023 - Current
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Network Operations Engineer Tier II
Aruba - Hewlett Packard Enterprise Company (HPE)
12.2022 - 05.2023
- Providing support to the Enterprise level clients in configuration of the Wireless LAN Controllers, Switches, Access Points and CPPM server
- Resolving recurring issues by leveraging problem management strategies and known-error database information
- Working on SFDC and service now Ticketing System to address customer's network related issues, effectively providing dependable and timely resolutions
- Worked with technicians to install/set up/resolve issues with the Aruba networking devices such as controller, switches, and Access point and configuring them
- Co-ordinate with multi-vendors engineers to have successful user authentication like Layer-2 Security features 802.1x authentication, Port security and VLAN Mobility
- Co-ordinate with L3 Engineers to resolve critical issues
- Effectively handle network outage issues and resolve them in a timely manner
- Configuring Authentication and encryption in wireless networks with Clear pass
- Working with AAA configuration, including AD, LDAP, RADIUS for Windows and MAC OS X platform
- Good understanding of Cradle point (3G & 4G LTE) and configuring it pass-through & NAT mode and also take remote access of cradle point to do configuration changes using Cradle point Net Cloud Service
- In-depth knowledge and usage of Aruba Central for managing, configuring and remotely accessing controllers, switches and AP's for all the McDonald's stores
- Providing network support for client's wired and wireless networks via remote management and telephone
- Working with third-party vendors like Verizon, Century Link, and Comcast for network support
- Conduct technical discussion with level 1 engineer's on weekly basis
Network Link Monitoring Engineer
Aryaka Networks Pvt. Ltd
04.2021 - 12.2022
- Link monitoring engineer is responsible for monitoring the Aryaka core network, servers and customer internet circuits
- Worked with the service provider, customers and internal team in troubleshooting and progress towards resolution
- Proactively monitor, diagnose and analyze the issues on Customer network as well as Aryaka Core Network based on alarms on the monitoring system
- Notify the customers responsively on the alarms observed and report incidents to the next level team
- Diagnosing the network related issues with various stakeholders
- Monitoring of customer link bandwidth utilization and notify customers if over utilization results in service degradation
- Appropriately escalate the issues to next level and involve the network operation team when required
- Create and updates tickets in Sales force for all the issues handled/worked upon
- Worked with customers and notify on potential impact of network connectivity issues, link latency/loss issues
- Need to work with Internet Service Providers and Network Operations team for all maintenance related cases
- Escalation to Customer support manager and Sales engineer
Education
Master of Networking - Cyber Security
Melbourne Institute of Technology
06-2025
Bachelor of Technology - Computer Science
Assam Science & Technology University
Guwahati, Assam06.2019
Higher Secondary School - Science
Assam Higher Secondary Education Council
Guwahati, Assam06.2015
High School Leaving Certificate -
Secondary Education Board of Assam
Nagaon, Assam06.2012
Skills
- Computer Networks
- Monitoring and ticketing tools
- Cisco Routing
- Cisco Switching
- JIRA
- Net map
- Grafana
- Sales force
- Technical support
- Quality assurance
- Point-of-sale system
Certification
Cisco Certified Network Associates, CSCO13650067
Accomplishments
- Certified on Industry Oriented Training on 'JAVA 7' from 'LUMENOID TECHNOLOGIES'.
- Certified on Industrial Training on 'CLOUD COMPUTING' from WEBTEK LABS Pvt. Ltd.
- Spam SMS filtering using Machine Learning: Detecting the spam messages using machine learning whether it is ham or spam and can predict the accuracy, precision, recall, F-score.
- HT India Labs & Tech niche 2016 on 'Web Development', IIT Guwahati, Guwahati, India.
- Workshop 2017 on 'Android App Development', Girjananda Chowdhury Institute of Management & Technology.
Languages
English
Hindi
Assamese
Attributes
- Excellent verbal and written communication skills.
- Excellent organization and time management skills.
- Able to work individually and in a team environment.
- Excellent interpersonal skills, demonstrated in the ability to effectively serve customers and develop strong working relationships with staff.
- Ability to work under pressure and meet deadlines.
Timeline
Team Member
Nando's Australia Pty Ltd
10.2023 - Current
Network Operations Engineer Tier II
Aruba - Hewlett Packard Enterprise Company (HPE)
12.2022 - 05.2023
Network Link Monitoring Engineer
Aryaka Networks Pvt. Ltd
04.2021 - 12.2022
Master of Networking - Cyber Security
Melbourne Institute of Technology
Bachelor of Technology - Computer Science
Assam Science & Technology University
Higher Secondary School - Science
Assam Higher Secondary Education Council
High School Leaving Certificate -
Secondary Education Board of Assam
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