Aoife Cullen
Coogee,NSW
Summary
I have recently moved from Co. Meath in Ireland to Sydney where I hope to pursue my career further. Customer-focused banking professional with over 3 years experience in a fast-paced financial environment. Proven track record of delivering exceptional customer service, consistently meeting and exceeding sales targets contributing to the branch being the top performer for three consecutive years. Skilled in handling transactions, promoting financial products, resolving client queries efficiently and ensuring compliance with banking regulations. I am a quick learner who adapts to working both independently and as part of a team in high pressure situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Experience Advisor
PTSB
06.2021 - 02.2025
- Delivered outstanding service to a diverse client base, ensuring a high standard of customer satisfaction in a fast paced branch environment.
- Collaborated with my team members to improve branch performance and achieve our shared goals while training in new staff members on best practice.
- Proactively identified customer needs and recommended appropriate banking solutions, driving the banks revenue growth.
- Consistently achieved and exceeded targets for product referrals leading to being the top branch in the country, 3 years in a row.
- Handled daily banking operations such as cash handling, lending applications and day to day customer support.
- Maintained thorough and accurate customer records in compliance with GDPR and internal audit requirements.
- Great knowledge of IT systems like Microsoft word, excel etc.
Education
Accredited Product Advisor (APA) - Finance
UCD
Ireland01.2024
Skills
Leadership
Teamwork
Communication
Honesty and integrity
Critical thinking
Fast learner
Certification
Drivers license
White card
References
Richard Lambe - PTSB Navan - +353 (85) 838 8376 richard.lambe@ptsb.ie
Timeline
Senior Customer Experience Advisor
PTSB
06.2021 - 02.2025
Accredited Product Advisor (APA) - Finance
UCD