Summary
Overview
Work history
Education
Skills
Timeline
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Aoife Donnelly

Summary

Highly motivated and ambitious professional with expertise in product knowledge, sales strategies, and commercial awareness. Demonstrates exceptional skills in merchandising, display management, and customer service, supported by strong communication and interpersonal abilities. Adept at time management, highly organised, and resourceful with advanced Excel experience. A dedicated team player committed to driving results and contributing to organisational success.

Overview

8
8
years of professional experience

Work history

Store Manager

General Pants
Melbourne Central
02.2025 - Current
  • Managed payroll and staff rosters, ensuring adequate coverage during peak times.
  • Implemented promotional displays to increase product visibility and sales.
  • Maintained an organised stock room for easy accessibility.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground-level operations.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.

All rounder

Commodity Cafe
Melbourne, Victoria
11.2024 - 02.2025
  • Prepared fresh sandwiches and deli items to order, maintaining high hygiene and presentation standards.
  • Operated the till efficiently, processing customer orders quickly and accurately, especially during peak hours.
  • Provided friendly and attentive customer service, ensuring a welcoming experience for all guests.
  • Cleared and cleaned tables promptly to maintain a tidy and inviting dining area.
  • Supported overall café operations, including restocking supplies, general cleaning, and assisting team members as needed.

Visual Merchandiser/ Assistant Manager

COS
Galway, Ireland
09.2022 - 08.2024
  • Performed floor moves weekly based on planning packs to generate maximum visual impact.
  • Reviewed product performance on a periodical basis to refine marketing and merchandising strategies.
  • Rotated hotspots based on stock levels after analysing sales trends to enhance profits.
  • Replenished stock and updated floor and mannequins after receiving deliveries.
  • Assisted the concession manager in overseeing daily operations, collaborating closely with the team to motivate them to deliver exceptional customer service while driving sales to meet company KPIs.
  • Engage proactively with the team through regular communication, including daily meetings to outline targets, share product insights, and address other relevant topics to keep the team informed and motivated.
  • Performed administrative tasks such as providing trade feedback, receiving deliveries, opening tills, and monitoring stock levels to ensure they align with the concession's operational needs.
  • Supported the onboarding and integration of new employees by assisting with interviews, conducting inductions and continuously monitoring their training and development progress.

Sales Assistant/ Supervisor

Kurt Geiger
Galway, Ireland
09.2020 - 09.2022
  • Provided excellent sales service by offering product advice to meet exact customer needs.
  • Addressed customer queries and concerns while providing outstanding customer service.
  • Enhanced overall shop appearance by applying careful consideration to product and display locations.
  • Assisted with deliveries and replenishing stock on the sales floor.
  • Carried out regular cleaning, maintaining impeccably high standards in store presentation.

Stockroom Assistant

Charlotte Tilbury
Galway, Ireland
08.2018 - 04.2020
  • Performed daily stock replenishment to maximize sales opportunities.
  • Handled deliveries of all incoming and outgoing merchandise.
  • Maintained and cleaned stockroom to ensure easy, safe access for team members.
  • Conducted regular audits and quarterly stocktakes.

Counter assistant

Asian Kitchen
Meath, Ireland
06.2017 - 04.2020
  • Greeted customers warmly and took food orders efficiently and accurately.
  • Prepared and served drinks and packaged takeaway orders promptly.
  • Assisted kitchen staff during busy periods by prepping simple ingredients and packaging food.
  • Managed customer inquiries and resolved minor complaints professionally.
  • Followed food safety and hygiene standards consistently.

Education

Certificate of Higher Education -

St. Michael's, Loreto

Skills

  • Product expertise
  • Commercial awareness
  • Sales strategies
  • Merchandising and display management
  • Excellent time management
  • Highly organised
  • Communication and interpersonal
  • Extremely motivated and ambitious
  • Team player
  • Resourceful
  • Excel experience
  • Customer service

Timeline

Store Manager

General Pants
02.2025 - Current

All rounder

Commodity Cafe
11.2024 - 02.2025

Visual Merchandiser/ Assistant Manager

COS
09.2022 - 08.2024

Sales Assistant/ Supervisor

Kurt Geiger
09.2020 - 09.2022

Stockroom Assistant

Charlotte Tilbury
08.2018 - 04.2020

Counter assistant

Asian Kitchen
06.2017 - 04.2020

Certificate of Higher Education -

St. Michael's, Loreto

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Aoife Donnelly