Aoife Donnelly
Richmond,Melbourne
Summary
Highly organised and reliable professional with experience in customer service, administration, and team coordination. Skilled in scheduling, record keeping, data handling, and customer communication. Confident using Excel and POS systems, with excellent time management and attention to detail. A proactive team player who performs well in fast-paced office and customer-focused environments.
Overview
7
7
years of professional experience
Work history
Bartender
Middlemount Hotel Motel
Queensland
07.2025 - 11.2025
- Provided friendly, professional customer service to patrons while preparing and serving alcoholic and non-alcoholic beverages in line with RSA and venue standards
- Operated POS systems and handled cash and EFTPOS transactions accurately.
- Demonstrated adaptability and reliability while living and working in a remote location.
- Managed high-volume service periods independently with minimal supervision.
- Opened and closed the venue, including cash handling and end-of-day procedures.
Store Manager
General Pants
Melbourne Central
02.2025 - 07.2025
- Managed staff rosters, payroll coordination, and attendance records.
- Maintained accurate operational records and daily reports.
- Acted as a key point of contact for staff and management enquiries.
- Prioritised administrative tasks to support smooth daily operations.
- Communicated regularly with senior management, providing updates and feedback.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Visual Merchandiser/ Assistant Manager
COS
Galway, Ireland
09.2022 - 08.2024
- Assisted the concession manager in overseeing daily operations, collaborating closely with the team to motivate them to deliver exceptional customer service while driving sales to meet company KPIs.
- Engage proactively with the team through regular communication, including daily meetings to outline targets, share product insights, and address other relevant topics to keep the team informed and motivated.
- Performed administrative tasks such as providing trade feedback, receiving deliveries, opening tills, and monitoring stock levels to ensure they align with the concession's operational needs.
- Supported the onboarding and integration of new employees by assisting with interviews, conducting inductions and continuously monitoring their training and development progress.
- Performed floor moves weekly based on planning packs to generate maximum visual impact.
- Reviewed product performance on a periodical basis to refine marketing and merchandising strategies.
Sales Assistant/ Supervisor
Kurt Geiger
Galway, Ireland
09.2020 - 09.2022
- Provided excellent sales service by offering product advice to meet exact customer needs.
- Addressed customer queries and concerns while providing outstanding customer service.
- Enhanced overall shop appearance by applying careful consideration to product and display locations.
- Assisted with deliveries and replenishing stock on the sales floor.
- Carried out regular cleaning, maintaining impeccably high standards in store presentation.
Stockroom Assistant
Charlotte Tilbury
Galway, Ireland
08.2018 - 04.2020
- Performed daily stock replenishment to maximize sales opportunities.
- Handled deliveries of all incoming and outgoing merchandise.
- Maintained and cleaned stockroom to ensure easy, safe access for team members.
- Conducted regular audits and quarterly stocktakes.
Education
St. Michael's, Loreto
04.2001 - /2017
Skills
- Administrative Support
- Data Entry & Record Management
- Scheduling, Rosters & Payroll Coordination
- Customer & Client Communication
- Document Handling & Reporting
- Microsoft Excel
- POS & Internal Systems
- Time Management
- Attention to Detail
- Team Support
- Problem Solving
Timeline
Bartender
Middlemount Hotel Motel
07.2025 - 11.2025
Store Manager
General Pants
02.2025 - 07.2025
Visual Merchandiser/ Assistant Manager
COS
09.2022 - 08.2024
Sales Assistant/ Supervisor
Kurt Geiger
09.2020 - 09.2022
Stockroom Assistant
Charlotte Tilbury
08.2018 - 04.2020
St. Michael's, Loreto
04.2001 - /2017