Summary
Overview
Work History
Education
Skills
References
Timeline
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Aoife Hegarty

Denning St, South Coogee,NSW

Summary

Diligent and dependable professional with extensive experience in office support across various industries. Proven ability to tackle new challenges with enthusiasm and a strong work ethic. Recognized for exceptional customer service and effective decision-making skills. Consistently demonstrates initiative and professionalism in all tasks.

Overview

11
11
years of professional experience

Work History

Office Administrative Assistant

The Daly Waters Pub
Daly Waters, Northern Territory
03.2025 - Current
  • Facilitated onboarding for new staff through comprehensive orientation sessions.
  • Managed office operations, including material ordering and workspace organization.
  • Responded to customer inquiries promptly via email and phone.
  • Directed office communications, ensuring inquiries reached appropriate personnel.

Service Advisor

Blackwater Motors Volkswagen
Cork, Ireland
10.2024 - 02.2025
  • Efficiently managed daily operations of service department while scheduling appointments.
  • Coordinated with technicians to ensure timely completion of service requests.
  • Maintained accurate records of customer interactions and service histories in Pinewood system.
  • Resolved customer complaints promptly, fostering satisfaction and loyalty to dealership.
  • Provided precise estimates for repair costs, labor times, and parts prices.
  • Processed warranty claims in compliance with Volkswagen standards and policies.

Receptionist

Castlelands Veterinary Clinic, Skibbereen, Ireland
Skibbereen, Ireland
03.2022 - 03.2023
  • Scheduled appointments and managed the clinic's calendar efficiently.
  • Answered phone calls and responded to client inquiries promptly.
  • Processed payments and handled financial transactions with attention to detail.
  • Educated clients on basic pet care and clinic services available.
  • Monitored office supplies inventory and placed orders when necessary.

Front Desk Receptionist

Casey's of Baltimore Seafood Restaurant & Hotel, Church Strand, Baltimore, Ireland
Baltimore, Ireland
05.2014 - 03.2022
  • Delivered exceptional customer service with extensive knowledge of seafood and wine.
  • Managed table plans, bookings, and service flow during peak seasons.
  • Oversaw setup for group bookings, special functions, and conferences.
  • Proficient in managing relationships with agents such as Booking.com, Expedia, TripAdvisor etc. to maintain a steady flow of business.
  • Supervised implementation of new software system for payment and booking management.
  • Conducted data transfer and trained staff on new system functionality.
  • Collaborated with business representative to ensure seamless software integration.

Education

Bachelor of Business (Honors) - Tourism Management

Munster Technological University
Cork, Ireland
05.2021

QQI Level 5 - Food Marketing and Business Development

College of Commerce
Cork, Ireland
06.2017

Leaving Certificate -

Mercy Heights Secondary School
Skibbereen
06.2016

Skills

  • Office management
  • Customer relationship management
  • Data entry accuracy
  • Microsoft Office suite
  • Appointment scheduling
  • Customer service excellence
  • Conflict resolution
  • Warranty processing
  • Claims administration

References

References available upon request.

Timeline

Office Administrative Assistant

The Daly Waters Pub
03.2025 - Current

Service Advisor

Blackwater Motors Volkswagen
10.2024 - 02.2025

Receptionist

Castlelands Veterinary Clinic, Skibbereen, Ireland
03.2022 - 03.2023

Front Desk Receptionist

Casey's of Baltimore Seafood Restaurant & Hotel, Church Strand, Baltimore, Ireland
05.2014 - 03.2022

Bachelor of Business (Honors) - Tourism Management

Munster Technological University

QQI Level 5 - Food Marketing and Business Development

College of Commerce

Leaving Certificate -

Mercy Heights Secondary School

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Aoife Hegarty