Aoife Mageean
Melbourne,VIC
Summary
Energetic and multi-faceted individual with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations/orders. Constantly finding new ways to exceed customers' expectations with personalised, first-class service. Hardworking all-rounder with over 5 years experience in different hospitality settings, including hosting, waitressing and bartending. Proven ability to work in high volume, fast-paced environments while maintaining customer satisfaction and loyalty. Eager to begin translating these skills to hospitality in Melbourne as soon as possible.
Overview
2
2
years of professional experience
Work History
Hostess/Server
The Columbo Group
10.2022 - 06.2023
- City centre bar and restaurant with two floors and over 1000 cover capacity.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
- Oversaw the organisation of the restaurant, reducing waiting times and maximising the waitlist to achieve target covers.
Hostess
Manchester United FC
09.2021 - 05.2023
- Worked in suites and players' boxes to ensure all customers have the most enjoyable experience possible.
- Served high-profile clientele in a professional manner, ensuring customer satisfaction and fantastic guest experience.
- Oversaw dining areas for 200+ cover venue.
Hospitality & Events Assistant
Arc Hospitality
03.2021 - 03.2023
- Served food and drink at sporting events and within entertainment venues, including Aintree Races and Manchester AO Arena.
- Prepared venues for over 300 covers including set up and cleaning afterwards.
- Operated tills proficiently to ensure profitability and meet sales targets.
Bartender
Holiday Inn Express
05.2021 - 09.2021
- Prepared drinks (including wine, beer, cocktails and non-alcoholic beverages) for customers.
- Ensured the bar was completely clean and presentable at all times.
- Performed waitressing duties also, including taking orders, running food and clearing tables.
Education
Master of Laws LLM - Medical Law
University of Manchester
Manchester12.2023
Bachelor of Laws LLB - Law
University of Manchester
Manchester07.2022
A-Levels -
Our Lady and St Patrick's College
Belfast05.2019
Skills
- Hospitality expertise
- Customer service
- Operate tills
- Bartending/Waitressing
- High-volume dining
- Reservation documentation
- Barista trained
Qualifications
- Valid RSA Certificate
- Driver's license
Timeline
Hostess/Server
The Columbo Group
10.2022 - 06.2023
Hostess
Manchester United FC
09.2021 - 05.2023
Bartender
Holiday Inn Express
05.2021 - 09.2021
Hospitality & Events Assistant
Arc Hospitality
03.2021 - 03.2023
Master of Laws LLM - Medical Law
University of Manchester
Bachelor of Laws LLB - Law
University of Manchester
A-Levels -
Our Lady and St Patrick's College
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