Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Aoife Petrie

Perth

Summary

Results-driven restaurant manager experienced in team management, operations oversight, and customer satisfaction. Proven ability to implement effective strategies that enhance service delivery and streamline daily operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Piccolo Trattoria
Subiaco, WA
03.2017 - Current
  • Implemented operational strategies to uphold quality standards and foster customer satisfaction in daily restaurant activities.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Guided staff through comprehensive training on best practices in service delivery and operational protocols.
  • Fully versed in every section of the restaurant operation including running a section, pass, hostess, bar and coffee service.
  • Reconciled cash and credit card transactions to maintain accurate records.

Events and Sales Manager

Frasers Group
Perth, WA
10.2022 - 08.2023
  • Analyzed market trends and customer feedback to refine sales strategies and improve customer engagement.
  • Mentored junior sales staff, fostering skill development and enhancing team performance.
  • Coordinated logistics for events, ensuring seamless execution and adherence to timelines.
  • Managed vendor relationships, negotiating contracts to achieve favorable terms and pricing.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Sales and Event Coordinator

Ambrose Estate
Wembley, WA
03.2017 - 08.2022
  • Coordinated logistics for events, ensuring seamless execution from planning to conclusion.
  • Developed and maintained relationships with vendors to optimise service delivery and event quality.
  • Managed client communications, providing timely updates and addressing inquiries to enhance customer satisfaction. Replied, logged and followed up over 30 email enquiries per day.
  • Created detailed event proposals that align with client needs and budgetary constraints.
  • Managed reservations for a large, busy restaurant

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Passion for customer satisfaction
  • Food service background
  • Complaint resolution

Certification

RSA and Approved Manager Card

Senior First Aid

Timeline

Events and Sales Manager

Frasers Group
10.2022 - 08.2023

Restaurant Manager

Piccolo Trattoria
03.2017 - Current

Sales and Event Coordinator

Ambrose Estate
03.2017 - 08.2022
Aoife Petrie