Aonela Aodo
Sydney,NSW
Summary
Dynamic and results-driven professional with a proven track record , excelling in order accuracy and fulfillment. Demonstrates strong customer service and leadership qualities, effectively managing workloads while optimizing processes. Skilled in RF scanning and inventory management, ensuring timely deliveries and exceptional client satisfaction.
Overview
5
5
years of professional experience
Work History
Order Picker
Linfox
06.2023 - 10.2023
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Performed proper lifting and handling techniques to maintain safe working environment.
Order Picker
Toll
01.2023 - 03.2023
- Accurately picked and packed orders according to customer specifications and schedules.
- Maintained inventory accuracy by conducting regular cycle counts and updating system records.
- Collaborated with team members to ensure timely order fulfillment and shipment processes.
- Adhered to safety protocols, ensuring compliance with company standards during operations.
Receptionist
Architect and Construction Company
04.2022 - 07.2022
- Greeted visitors and clients, providing exceptional customer service and support.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments and meetings for architects and project managers, optimizing calendar management.
- Maintained organized reception area, ensuring professional appearance and welcoming environment.
Customer Service Representative
Tommy’s Smithfield
06.2018 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information to assist customers in making informed decisions.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Handled returns and exchanges efficiently, maintaining a positive customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Fully Tabouli
07.2019 - 02.2020
- Prepared ingredients by washing, chopping, and measuring for daily meal service.
- Maintained cleanliness of work areas, including utensils and equipment, to promote food safety.
- Collaborated with team members to ensure timely meal preparation and delivery during peak hours.
Education
Diploma - Building Design Management
Western Sydney University
Sydney, New South Wales, NSWHigher School Degree -
Fairfield High School
Sydney, NSWSkills
Customer service
Leadership qualities
Ability to manage heavy workload
Strong interpersonal skills
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Order Picker
Linfox
06.2023 - 10.2023
Order Picker
Toll
01.2023 - 03.2023
Receptionist
Architect and Construction Company
04.2022 - 07.2022
Customer Service Representative
Fully Tabouli
07.2019 - 02.2020
Customer Service Representative
Tommy’s Smithfield
06.2018 - 03.2022
Diploma - Building Design Management
Western Sydney University
Higher School Degree -
Fairfield High School