Aorangi Raukawa
Agnes Banks,NSW
Summary
Proven expert in enhancing team performance and fostering a culture of continuous improvement at First Mortgage Services. Skilled in training and mentoring with a strong focus on customer satisfaction, I excel in high-stress situations, driving loyalty and efficient resolutions. My approach combines strong analytical skills with creative solutions, optimizing processes and multitasking effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Centre Subject Matter Expert
First Mortgage Services
02.2022 - 07.2024
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Fostered culture of continuous improvement, identifying and implementing process optimizations.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
Customer Service Representative
Dan Murphys Penrith
08.2015 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
St Marys Senior High School
St Marys, NSW12.2015
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Time Management
- Multitasking Abilities
Certification
- RSA/RCG - Valid until June 2026
- Cert II of Events and Tourism
- Cert II of Automotive Refinishing Technology
Timeline
Contact Centre Subject Matter Expert
First Mortgage Services
02.2022 - 07.2024
Customer Service Representative
Dan Murphys Penrith
08.2015 - 02.2022
High School Diploma -
St Marys Senior High School
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