Aotasi Patea
Guildford West,NSW
Summary
Accomplished professional with extensive expertise in air quality monitoring systems and compliance standards, including ISO9001 and ISO17025. Demonstrates strong people leadership through mentoring and coaching high-performing teams. Adept at developing positive customer relationships and proactively addressing needs. Proficient in managing field service operations, project planning, and resource allocation. Skilled in problem-solving, safety regulations, project management, communication, process improvement, and data analysis to drive operational excellence. Committed to enhancing workflows and achieving optimal results through strategic decision-making.
Overview
8
8
years of professional experience
Work History
Field Service & Project Manager
Acoem Ecotech
Revesby, New South Wales
07.2022 - Current
- Led the end-to-end project management of new installations and maintenance contracts, ensuring timely delivery and compliance with regulatory standards.
- Supervised and mentored a technical team, managing priorities, schedules, and workload distribution.
- Built strong internal and external stakeholder relationships, maintaining customer satisfaction through proactive communication and issue resolution.
- Drove operational excellence, achieving >90% validated data capture rates on maintenance contracts.
- Implemented policies to ensure adherence to safety, quality, and environmental standards, fostering a zero-harm workplace culture.
Field Service Supervisor
Acoem Ecotech
Revesby, New South Wales
07.2020 - 06.2022
- Managed the scheduling and resource allocation for the NSW Branch’s technical operations, enhancing the efficiency of maintenance contracts.
- Supervised and developed a team of field service technicians, ensuring readiness with tools, equipment, and training.
- Oversaw system installations and commissioning, meeting Australian Standards and client specifications.
- Improved customer satisfaction through prompt technical support, training, and issue resolution.
- Maintained compliance with safety and environmental regulations, including periodic audits and incident reporting.
Senior Field Service Technician
Acoem Ecotech
Revesby, New South Wales
03.2017 - 06.2020
- Delivered installation, commissioning, and maintenance services for air quality monitoring equipment, ensuring compliance with ISO and regulatory standards.
- Provided on-site and remote technical support to diagnose and resolve system issues efficiently.
- Collaborated with internal departments to enhance product development and client solutions.
- Ensured safety compliance during field operations, contributing to a culture of accountability and environmental responsibility.
Education
Applied Project Management Certificate - Project Management
Australian Institute Management
Sydney, New South Wales 09.2022 - 09.2022
Skills
- People Leadership: Skilled in mentoring, coaching, and building high-performing teams
- Customer Focus: Adept at developing positive relationships and addressing customer needs proactively
- Operational Excellence: Proficient in managing field service operations, project planning, and resource allocation
- Technical Expertise: Extensive knowledge of air quality monitoring systems and compliance standards (ISO9001, ISO17025)
- Problem-Solving: Strong analytical skills with the ability to resolve technical and operational challenges effectively
- Safety & Compliance: Comprehensive understanding of safety regulations and implementation of safe work practices
- Project Management: Skilled in overseeing multiple projects simultaneously, meeting deadlines, and ensuring budget adherence
- Communication: Excellent verbal and written communication skills for client interaction, team coordination, and reporting
- Process Improvement: Experience in identifying inefficiencies and implementing solutions to enhance workflows and outcomes
- Data Analysis: Proficient in analyzing performance data to guide decision-making and optimize results
Timeline
Applied Project Management Certificate - Project Management
Australian Institute Management
09.2022 - 09.2022
Field Service & Project Manager
Acoem Ecotech
07.2022 - Current
Field Service Supervisor
Acoem Ecotech
07.2020 - 06.2022
Senior Field Service Technician
Acoem Ecotech
03.2017 - 06.2020
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