Aparna Aparna
Melbourne,Australia
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Administrative Officer
JJ Security Services
Griffith
08.2021 - 12.2022
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Sorted incoming mail for distribution to appropriate personnel.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
- Developed administrative team to support corporate growth and objectives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered phones and routed voicemails to respective employees.
- Assisted with set up for social events and food deliveries.
- Reserved and managed meeting room availability.
- Provided HR administrative assistance to management team.
IT Administrator
AGL Energy
Melbourne, VIC
11.2020 - 07.2021
- Coordinated with vendors for installation of new hardware and software components.
- Provided technical support for users with complex IT issues.
- Maintained the organization's network infrastructure including routers, switches, firewalls, and wireless access points.
- Analyzed system logs to identify potential problems or suspicious activity.
- Configured VPN tunnels between remote sites for secure communication over public networks.
- Implemented new technologies to improve system reliability and efficiency.
- Provided technical guidance to staff members regarding best practices in IT operations.
- Performed periodic maintenance tasks such as disk defragmentation and virus scanning.
- Troubleshot network connectivity problems between remote sites and headquarters.
- Responded promptly to incidents reported by users via phone or email tickets.
- Developed policies and procedures related to computer security measures.
Office Administrator
G&W Automotive
Truganina, VIC
08.2018 - 10.2020
- Maintained customer confidence and protected operations by keeping information confidential.
- Developed strong relationships with clients through excellent customer service skills.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Coordinated and managed daily administrative operations of the office.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Greeted visitors warmly upon arrival at the office premises.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Created PowerPoint presentations for internal use or external clients when required.
- Processed financial documents, contracts, expense reports and invoices.
- Checked figures and postings for correct entry and proper codes.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
Education
Master of Science - Masters of Information Systems
Central Queensland University
Melbourne, VIC06-2019
Bachelor of Science - Physics, Chemistry & Mathematics
Dyal Singh College
Karnal, Haryana06-2015
Skills
- Relationship Building
- Database Administration
- Strong Time Management Skills
- Strong Sense of Accountability
- Proficient in Microsoft Office
- Sense of resolving complex issues
- Strong Analytical Skills
- Office Management
- Proposal Writing
- Database Management
Timeline
Administrative Officer
JJ Security Services
08.2021 - 12.2022
IT Administrator
AGL Energy
11.2020 - 07.2021
Office Administrator
G&W Automotive
08.2018 - 10.2020
Master of Science - Masters of Information Systems
Central Queensland University
Bachelor of Science - Physics, Chemistry & Mathematics
Dyal Singh College
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