Aparna Arun Chugha
Victoria,Australia
Summary
Dynamic Salesforce Business Analyst Associate at Builure, adept in business process mapping and stakeholder engagement. Spearheaded initiatives enhancing recruitment platforms and project testing, driving efficiency. Proven expertise in HubSpot CRM implementation and Scrum management, consistently delivering impactful solutions that streamline operations and foster collaboration.
Overview
19
19
years of professional experience
Work History
SalesForce Business Analyst Associate
Builure
Victoria, Australia
10.2024 - Current
- Company Overview: Builure is an Australian organization specializing in Salesforce, Boomi, Azure technologies and helps other organizations with talented and Experienced, skilled and verified technical experts on-demand.
- Created detailed documentation for managing leads originating from multiple platforms.
- Formulated comprehensive business processes for recruitment platform utilizing Salesforce and Marketing Cloud.
- Spearheaded new initiatives at Builure, focusing on project end-to-end testing.
- Heading daily Stand up Scrum meetings for the team using Jira and Confluence
- Collaborated on Business initiatives at Builure including Recruiter Portal and Builure Event Management.
- Salesforce training given by Saasguru in collaboration with Builure
Volunteering Intern
Women’s Biz Global
Victoria, Australia
07.2023 - 12.2023
- Reworking on the Shopify website for the Women’s Biz Global
- Responsible for implementing HubSpot CRM
- Managing data imports from various data sources in to HubSpot to create a single source of meaningful data which would include Contacts, websites, companies, contact details to create the Customer data base
- Managing integrations between HubSpot, Shopify, Eventbrite to have a seamless flow of data and automate weekly invites to customers of Women’s Biz Global for all the upcoming events
- Create Process diagrams, documentations
IT Customer Solutions – Lead
DHL Supply Chain
Mumbai, India
09.2017 - 05.2018
- Recommended tailored techno-commercial strategies to enhance supply chain operations for customers across India.
- Gained experience in IT solutioning for our Global Customers in Warehousing and Transportation to help them stream line their logistics operationally well supported by our best in market IT landscape
- Conducted weekly reviews of the Opportunity pipeline.
- Developed significant understanding of Logistics encompassing Warehousing and Transportation.
- Analyzed customer requirements from both operations and IT viewpoints.
- Liaised with Regional teams in APAC for Customers who are existing DHL customers in other APAC countries to draw synergies and work on a standardized IT framework
Project Manager – Delivery Head for West Region
E2E Projects
Mumbai, India
09.2015 - 09.2017
- Responsible for managing Enterprise Project Management, Project Portfolio Management and Share point implementations across West Region (Mumbai and Pune)
- Manage development team based out of Bangalore
- Elicit Project requirements from Stakeholders
- Work on commercial Proposals
- Negotiate with Procurement team
- Review Project progress with PMO and IT teams at the Customer side
- Train PMs across regions such as Europe, US, India on the solution designed
Sr. Pre-Sales Manager – Portals and Social Collaboration
Lauren Information Technologies
Mumbai, India
04.2014 - 04.2015
- Responsible for handling the Portal and Social portfolio in my organization for both India and the Middle east
- Managing Intranet/ Internet Portal and Social Business requirements
- Conducting Social Adoption Workshops with Customers to help increase acceptance of Social Business within Organizations
- Responsible from Requirement gathering to closures of Business deals in the Portal and Social space
- Responsible for Software projects revenue
Sr.Key Account Manager – Software
Lauren Information Technologies
Mumbai, India
04.2013 - 03.2014
- Directed various strategic accounts, resulting in expanded software sales presence and revenue growth.
- Supervised project management from a functional angle, ensuring cohesion between business stakeholders and internal IT.
- Oversaw stakeholder relationships for various offsite and onsite projects.
- Oversaw the Application Support team onsite to ensure SLA compliance.
Account Manager – Projects
Lauren Information Technologies
11.2011 - 03.2013
- Company Overview: Client: World renowned Logistics Group
- Handling the Account from a Client interaction, Functional and commercial perspective
- Responsible for delivery of IT projects
- Adapting Business know how and domain knowledge of the Account being handled
- Keeping track of Billing, renewal of AMC Contracts
- Leading the IT team to deliver timely and thorough tested projects
- Client interactions with both national and international customers over emails, con calls
- Analyzing functional changes according to Business model changes
- Client: World renowned Logistics Group
Business Analyst
Lauren Information Technologies
10.2010 - 10.2011
- Company Overview: Client: World Leader in Logistics
- Working as an X-BU Business Analyst for a logistics company and assisting IT in deciding the best fit solution to meet the MIS/ Business Requirements
- The Client required a Business Analyst to do the X-BU study which involves all the Business units for streamlining their MIS reports
- The X-BU Business Analysis involves in depth documentation of the current Business Processes followed at each of the Business Unit, the systems used for Data extraction and other vital data details
- The study is backed well by preparing Data Flow Diagrams/ Flow Charts to depict the current flow of process between the various systems
- The main objective of this study is to help the stake holders get better perspective of their businesses by having efficient MIS reporting, timely dynamic reports to take in time strategic decisions
- Currently since the reporting is done manually in XL sheets it involves a lot of manual intervention, crucial time spent
- Various documentations, DFDs have been prepared by me to assist the IT team to automate this manual reporting
- Being the only bridge between the Business Stake holders and IT team, I have gained immense and invaluable Business insight in to all the Business units under the group
- Have been closely working with various IT solution providers to build Proof of Concept (POCs) to simulate reporting based on the various data gathering and valuable interactions with the Business users
- During my role as the X- BU Business Analyst I have constantly tried building strong business acumen, understanding the Logistic Business via detailed interactions with the BU stakeholders
- Analyzing current business problems and suggesting workarounds has been one of the most learning and ever evolving aspects of my job profile
- Client: World Leader in Logistics
Business Analyst
Leading Bank
Mumbai, India
12.2010 - 01.2011
- Worked as a Business Analyst for a leading bank in Mumbai to automate their manual Lead tracking system
- This project involved analyzing the systems available and proposing a solution for the same
Business Analyst
Real Estate Company
Mumbai, India
11.2010 - 12.2010
- Did a detailed requirement elicitation for implementation of an Employee Expense management system for a leading real estate company in Mumbai
Business Analyst
Cement Manufacturing Company
Mumbai, India
10.2010 - 12.2010
- Actively involved in the requirement gathering phase for implementing a Customer Complaint system for a leading Cement Manufacturing company, doing follow ups with the stakeholders and implementing timely change requests
Software Engineer
Tasaa InfoTech
07.2010 - 09.2010
- Worked as a Software Engineer for implementing software projects in SAGE ACCPAC ERP with VB.Net as the technology with SQL 2005 as the backend
Software Engineer
Greytrix India Pvt.Ltd
10.2007 - 10.2009
- Worked as a Software Engineer for implementing multiple software projects in SAP B1 ERP with VB.Net as the technology with SQL 2005 as the backend
Mainframe Trainer
GIIT
12.2005 - 03.2007
- Was trained in Mainframes technology with COBOL as the programming language and DB2 as the database backend
- Have worked as a trainer and provided trainings to the successive batches
Project Manager
Edelweiss
Mumbai, India
- Company Overview: Mumbai based Renowned Broking Firm
- Automate MIS reporting via Cognos Express 10.1 via TM1 implementation and BI reporting
- Managing the end to end Project
- The implementation helped the Customer reduce the man hours invested in their Month end reporting for their various LOBs
- Mumbai based Renowned Broking Firm
Education
B.E - Computers
Pillai’s Institute of Information Technology, Engg, Media Studies & Research
Mumbai01.2005
Diploma - Computers
Institute of Technology, Ulhasnagar
India01.2002
S.S.C. -
ST.Mary’s High School
Kalyan01.1999
Skills
- Business Analysis
- Business process mapping
- Stakeholder engagement
- Scrum management
- Requirement Elicitation
- Requirement Workshops
- Project Testing
- HubSpot CRM implementation
- Project management
Languages
- English
- Hindi
Extracurricular Activities
Playing Dodge Ball, Carom, Badminton, Reading Books, Listening Music, Singing, Dancing. House captain in school for 2 successive years. Won first prize for Dodge ball for both years. Actively worked for the intercollegiate function 'UTSAV'.
Qualification Profile
- B.E, Computers, Pillai’s Institute of Information Technology, Engg, Media Studies & Research, Mumbai, 08/01/02 - 05/31/05, 62.00
- Diploma, Computers, Institute of Technology, Ulhasnagar, Mumbai, 08/01/99 - 05/31/02, 71.02
- S.S.C., ST. Mary’s High School, Kalyan, 06/01/98 - 05/31/99, 74.66
Personal Information
Residency: Australian Permanent Resident
Affiliations
- Active participation in School and College Sports.
- Volunteered with an Australian Organization Women'a Biz Global for setting up the HubSpot CRM.
- Keen interest in Badminton as a Sport.
Languages
English
Professional
Hindi
Professional
Timeline
SalesForce Business Analyst Associate
Builure
10.2024 - Current
Volunteering Intern
Women’s Biz Global
07.2023 - 12.2023
IT Customer Solutions – Lead
DHL Supply Chain
09.2017 - 05.2018
Project Manager – Delivery Head for West Region
E2E Projects
09.2015 - 09.2017
Sr. Pre-Sales Manager – Portals and Social Collaboration
Lauren Information Technologies
04.2014 - 04.2015
Sr.Key Account Manager – Software
Lauren Information Technologies
04.2013 - 03.2014
Account Manager – Projects
Lauren Information Technologies
11.2011 - 03.2013
Business Analyst
Leading Bank
12.2010 - 01.2011
Business Analyst
Real Estate Company
11.2010 - 12.2010
Business Analyst
Lauren Information Technologies
10.2010 - 10.2011
Business Analyst
Cement Manufacturing Company
10.2010 - 12.2010
Software Engineer
Tasaa InfoTech
07.2010 - 09.2010
Software Engineer
Greytrix India Pvt.Ltd
10.2007 - 10.2009
Mainframe Trainer
GIIT
12.2005 - 03.2007
Project Manager
Edelweiss
B.E - Computers
Pillai’s Institute of Information Technology, Engg, Media Studies & Research
Diploma - Computers
Institute of Technology, Ulhasnagar
S.S.C. -
ST.Mary’s High School
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