Enthusiastic Network Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Networking and Network Security Concepts and recently graduated in Cyber Security. Motivated to learn, grow and excel in IT industry.
Overview
3
3
Certificates
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Implementation Network and Wireless Engineer
JP Morgan & Chase
Bengaluru , Karnataka, India
2016.06 - 2020.08
Prioritized simultaneous projects to perform effectively under shifting deadlines in fast-paced environment.
Deploy new builds for corporate and retail sectors of the bank. Involve in project meetings for new builds, provide bill of materials BOM and requirements for implementing the wireless standard.
Configured, managed and evaluated WLAN network elements for effective solution delivery.
Strong customer service skills and a commitment to excellence delivered while handling technical escalations from Operations.
Drive, Design and Implement the DMZ Guest modules at various data centers to support the Guest Net solution providing general internet access for employees and visitors.
Planned implementation of network enhancements and upgrades for wireless controllers, patch updates to ISE's and NCS Prime systems, regular health checks for UCS based appliances to optimize the performance.
Demonstrated success in dealing with ISE, SEIM, Prime Infrastructure.
Collaborated on network development, implementation, and maintenance of NAC for Guests and WLAN optimization.
Well versed in using ITSM (migrating to ServiceNow) for change management, TAMS & Verum for asset management, NASH for network implementation and automation, HP Service manager for operations, Splunk & Wireshark for troubleshooting and debugging, Dashboards for network utilization using Sevone tool.
Proven ability to work effectively in a team environment during peer review meetings and autonomously for change requests.
Perform Compliance checks for the solution as per the JPMC baseline guidelines and work on remediation.
Preparing run books, maintenance guides for various process and handing off to operations.
Perform decommissioning of unused services and infrastructure to optimize space and power in Data centers and during a site decommission.
Senior Network Technical Support Engineer
Fortinet
Bengaluru, Karnataka, India
2013.01 - 2016.05
Demonstrated strong analytical, troubleshooting and problem-solving skills.
Performed troubleshooting for Meru wireless system controller and Access points.
Acquired advanced knowledge of wireless protocols and Meru architecture and deployment strategies.
Mentoring the associate engineers to improve their efficiency and productivity.
Lead the APAC team. Responsible for all escalations from the field and handle all critical accounts.
Handle tickets from various customers across the globe pertaining to design, implementation, configuration, and management of enterprise wireless hardware, software, and management systems (NMS).
Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
Account level management for premium customers in Health care and Educational sectors in Japan.
Replicating and simulating customer's network environment/issues in the TAC lab
Authorizing RMA for faulty hardware.
Technology Analyst
Infosys Technologies
Hyderabad, Telangana, India
2010.04 - 2012.12
Able to grasp new technologies apart from networking i.e MS-SQL as part of changing projects and organizational needs.
Provided backend support for various applications (40 applications in production) like EMEA premier, EMEA-CSAT, PSSEMEA, AER and MS Vacation which are web-based solutions used by the Microsoft employees across the world deployed in +130 subsidiaries and are used by +45,000 users.
Involving in team meetings and weekly call with the client on the status of Key Performance Indicators KPI's.
To perform weekly/monthly audit as a process of quality improvement.
Customer Support Engineer
Infosys Technologies
Pune, Maharashtra, India
2006.06 - 2010.03
Explained complex technology-related issues in understandable terms to customers.
Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Answered calls and emails at service desk to assist customers with basic support, bug fixes and configuration issues.
Retained existing clients and developed 20 new accounts by extending high quality and efficient support service.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Patched software and installed new versions to eliminate security problems and protect data.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Processed over 100 support requests weekly for technical assistance on wide range of issues related to Juniper Firewall Appliances.
Demonstrated efficient time management skills and backlog management.
Education
Graduate Certificate in Cyber Security
Griffith University
Brisbane, QLD
2020.06 - 2020.11
Electronics And Communications Engineering
Deccan College Of Engineering And Technology
Telengana, India
2002.06 - 2006.05
Skills
Juniper firewall equipment familiarity
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Certification
JNCIS/FW - Juniper Networks Certified Internet Special
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Building DMZ GuestNet zones across US, EMEA and APAC Data centers and migrated 300+ corporate sites and 5300 Retail branches from legacy NAC based architecture for Guest Authentication to ISE based architecture. The project was highly recognized by the business.
Identified and fixed an unusual interoperability issue between cisco terminal server 2509 and WLC 5508 causing WLC hung issue during code upgrade which has saved 70% of revenue for the LOB in terms of CST charges as remote recovery was impossible and on-site technician had to manually reboot the device.
Remediated 700+ controllers in a short span of time to comply with base compliance as per organization standards.
Highly appreciated for my adaptability and willingness to embrace new technology i.e. 802.11 and learn new things.
I was designated as POC for handling critical accounts based out of Japan to work through various deployments and coordinate with engineering team to fix bugs in the production environments.
I have created a huge knowledge base to accelerate the on-boarding of freshers and have successfully mentored them throughout their internship.
I pride myself on the high-level problem-solving skills which helped me to grow quickly from a Tier 1 into Tier 2 and then as escalations engineer in 18 months.
Received numerous CSAT surveys from customers across the world for efficient problem-solving skills and ownership and recognized thrice in R&R awards both from Juniper Networks and from Infosys.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
COMPTIA Security+ - Currently Pursuing
2021-04
Graduate Certificate in Cyber Security
Griffith University
2020.06 - 2020.11
Implementation Network and Wireless Engineer
JP Morgan & Chase
2016.06 - 2020.08
MCE - Meru Certified Wireless Expert
2015-10
Senior Network Technical Support Engineer
Fortinet
2013.01 - 2016.05
Technology Analyst
Infosys Technologies
2010.04 - 2012.12
JNCIS/FW - Juniper Networks Certified Internet Special