Apeksha Samantha Deo

• Note on the register clients name, phone number and their issue.
• Serve clients face to face, emails, and phones.
• Attended to all incoming and outgoing calls from the switchboard in a professional manner
• Making appointments for Divisional Manager
• Writing Divisional Meeting Minutes
• Preparing the Absenteeism Return for all staffs
• Attended to TFL technicians for faulty extensions / phone
• Maintain cleanliness of reception area
• Scanning of inward received at the front counter.
• Able to link calls & provide services effectively & efficiently.
• Receiving of hand delivered mails at the front counter.

• Search files from registry. Remove staple pins and treasury tags to prepare loose documents for scanning.
• Scan documents (Individual pages and minutes)
• Open new folder, place documents in separate files according to LD reference and labelling folder as per name on file.
• Scanned documents are placed back into respective files and returned to shelves at the registry.
• Files are marked before it’s taken out from the registry.
• All pages in file are thoroughly scanned by pages.
• Damaged files and pages are repaired.
• Pages are properly labelled for easy reference.

• Recording the receipt of all incoming and outgoing files in the appropriate register.
• Correct articulation of oracle system
• Conduct a weekly survey to determine the location of files.
• Accurate noting of correspondence
• Ensure information is kept confidential.
• Ensure that files are send correctly to Headquarters

• Attended to all incoming and outgoing calls from the switchboard in a professional manner
• Provide customer service at the counter
• Ensure that visitors are directed to their destination
• Updating of telephone register book for all outgoing calls
• Receiving of hand delivered/ dispatch mails.
• Ensure that the files always has checklist and other forms available.
• Entering of inward mails received at the counter
• Entering of Outward mails / ready for posting
• Attended to TFL technicians for faulty extensions / phone
• Maintain cleanliness of reception area
• Attend to any other duties assigned by the supervisors
• Maintain proper filing management of lease file and regularly update the oracle system on file movements.

• Attended to all incoming and outgoing calls from the switchboard in a professional manner
• Able to link calls & provide services effectively & efficiently.
• Receiving of hand delivered/ dispatch mails at the counter.
• Ruled staff attendance book after 8am. Make notes of officers those are on sick leave and late arrival in staff register book.
• Attend to customers queries & guide visitors correctly

• Provide efficient customer service at the counter
• Receiving phone calls at the switchboard.
• Assist in preparation of temporary contract document
• Attended a HR/OHS Induction.
• Attended Safety Meeting
• Assist in preparation of retirement notice
• Preparing of entry pass.
• Filing+ sorting inward +outward correspondence Mails
• Preparing refreshment for training
• Assist in preparing of trainings.
• Assisting in distribution of pay slips to the employees.
• Always keeping working environment clean
• Other duties assigned by the supervisor

• Registry Department
• Processing of leaves
• Typing of correspondence
• Photocopy
• Updating staff’s files
• Answering calls

Labasa campus

• 2013 – Fiji School Leaving Certificate Examination (245/400)
• 2014- Fiji Year 13 Examination (260/400)