Apeksha Shinde
Wentworthville,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank
12.2018 - 07.2023
- Performed account opening activities, managed complex multi-faceted queries, and ensured seamless referral of customers to other colleagues for further banking needs.
- Introduced, promoted, and assisted customers with digital banking solutions to meet their needs.
- Contributed to fulfilling customers' needs by providing personal banking products and services with customer-centric approach.
- Managed customer feedback and inquiries effectively via the branch's Outlook account.
- Acted as a Second Key Holder to support the cash custodian under dual control and performed end-of-day account balancing, updating, and communicated audit requirements to the branch.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Assisted customers in finding ICICI Bank's most suitable products and services that matched their needs, ensuring a seamless, consistent, and customized customer service experience.
- Handled unsecured lending and banking transactions, ensuring accurate and up-to-date customer details.
- Demonstrated self-service and digital banking options to simplify and secure customers' banking experiences.
- Supervised and motivated a team of 12 staff employees and Resolved staff conflicts by actively listening to concerns and finding middle ground solutions.
- Maintained positive customer relations, addressed issues directly, and implemented effective corrective actions.
- Created, analyzed, and interpreted reports and data and Conducted four audits annually to ensure the store remained presentable and functional.
- Performed monthly reconciliation of bank accounts and took corrective actions for deviations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes
Business Manager
Abhinav Outsourcing Pvt. Ltd.
07.2016 - 11.2018
- Demonstrated proficiency in achieving sales goals through effective negotiation, tailoring solutions to match customer needs, and utilizing motivational strategies
- Strategically planned sales approaches by fostering customer-centric relationships, providing comprehensive coaching, and proficiently managing sales processes with a strong foundation in market knowledge.
- Proactively engaged with walk-in clients, offering informed guidance on overseas opportunities.
- Attentively listened to customer inquiries and effectively presented suitable solutions to drive successful sales outcomes
- Cultivated and nurtured enduring relationships with established clientele through personalized, face-to-face interactions and other communication channels.
- Employed proactive cold-calling techniques to arrange meetings with potential clients, thereby expanding the prospect base and exploring new avenues for business growth.
- Swiftly responded to incoming emails and phone inquiries, ensuring a prompt and professional communication experience.
- Skillfully negotiated terms and conditions, culminating in successful sales closures and mutually beneficial agreements
Senior Program Coordinator
Welingkar Institute Of Management
01.2012 - 06.2016
- Undertook comprehensive program coordination responsibilities encompassing various facets such as the seamless integration of new subjects, meticulous curation of course materials, thorough documentation upkeep, and the maintenance of optimal course operations.
- Oversaw the collation and organization of reports and work plans, actively collaborating with the Program Coordinator to ensure the accuracy and relevance of collected inputs.
- Assumed a pivotal role in upholding the caliber and effectiveness of the overall program, conscientiously ensuring that programs aligned with the prevailing context, while closely and attentively monitored their progression and impact.
- Strategically orchestrated the planning, promotion, and execution of specialized events tailored for the campus community, exemplifying an unwavering commitment to enhancing the student experience through meticulously designed initiatives and activities.
Education
MBA - Marketing
Mumbai University
Mumbai (India)06.2016
Bachelor in Management Studies - Retail Management
Mumbai University
Mumbai (India)06.2011
Skills
- Banking Operations
- Financial Advising
- Customer Interaction
- Regulatory Compliance
- Excellent Team Leadership
Additional Information
Technical Skills
- Microsoft Office
- Finacle
- Sales CRM
- FTA (Financial Transaction Audit)
- FCRM (Ticketing tool)
Timeline
Deputy Branch Manager
ICICI Bank
12.2018 - 07.2023
Business Manager
Abhinav Outsourcing Pvt. Ltd.
07.2016 - 11.2018
Senior Program Coordinator
Welingkar Institute Of Management
01.2012 - 06.2016
MBA - Marketing
Mumbai University
Bachelor in Management Studies - Retail Management
Mumbai University
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