Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

VILIAME WAQATABU TURAGAIVIU

North Shore,AUCKLAND

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Menulog Customer Service

ROCKYS PIZZA
Tennant Creek, Northern Territory
02.2021 - 02.2023
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized computer systems to access accounts for research purposes.
  • Identified trends in customer feedback and reported findings to management team.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Assisted customers with product selection based on individual needs.
  • Ensured compliance with all applicable laws governing customer service operations.
  • Adhered to company policies and procedures while assisting customers with their needs.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Participated in weekly team meetings to discuss progress towards goals set by management team.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Strengthened customer retention by offering discount options.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Took special orders in person and over telephone, generating additional revenue every month.

RESTURANT CUSTOMER SERVICE

TENNANT CREEK MEMORIAL CLUB
Tennant Creek, Northern Territory
02.2021 - 02.2023
  • Developed relationships with customers through friendly interactions over the phone.
  • Maintained current knowledge of company products, services, and processes.
  • Initiated contact with customers via telephone or email when necessary.
  • Provided ongoing support for customers throughout the entire sales process.
  • Assisted team members with difficult calls or queries when required.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

HIGH SCHOOL

TENNANT CREEK HIGH SCHOOL
Tennant Creek, NT
02-2022

HIGH SCHOOL

NORTHCOTE COLLEGE
AUCKLAND

Skills

  • Compliance Requirements
  • Service Standard Compliance
  • Regulatory Compliance
  • Upselling Strategies
  • Customer Inquiries
  • Customer Correspondence
  • Customer Complaint Resolution
  • Problem Resolution
  • Customer Response
  • Client Relationships
  • Customer Satisfaction
  • Client Relations And Retention
  • Team Development
  • Focused On Customer Satisfaction
  • Management Collaboration
  • Customer Relations Best Practices
  • Sales Growth Initiatives
  • Promotional Support
  • Billing And Payments
  • Payment Collection
  • Payment Reminders
  • Refund Processing
  • Money Handling Abilities
  • Receiving Support
  • Information Protection

Certification

  • Workplace first aid certificate

Languages

English
Professional

References

References available upon request.

Timeline

Menulog Customer Service

ROCKYS PIZZA
02.2021 - 02.2023

RESTURANT CUSTOMER SERVICE

TENNANT CREEK MEMORIAL CLUB
02.2021 - 02.2023

HIGH SCHOOL

TENNANT CREEK HIGH SCHOOL

HIGH SCHOOL

NORTHCOTE COLLEGE
VILIAME WAQATABU TURAGAIVIU