Apolline Duval
Bartender/Waitress
Cairns,Queensland
Summary
Motivated waitress with experience, I was able to acquire different skills in order to satisfy customers while highlighting the image of institutions. I quickly understand how the establishments in which I work function, I fit in easely.
Overview
2
2
years of professional experience
Work History
Head Waitress
Le Vivier
02.2023 - 11.2023
- Capacity of the restaurant : 300 seats
- Improved customer satisfaction by providing attentive and friendly service.
- Enhanced dining experience through menu knowledge and personalized recommendations.
- Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
Barmaid / Head Waitress
L'équilibriste
10.2022 - 01.2023
- Cocktail Bar
- Facilitated orders for guests, coordinating with the kitchen staff to ensure prompt delivery and customer satisfaction.
- Implemented inventory control measures, reducing waste and ensuring adequate stock levels for all beverage items.
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
- Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
- Detailed knowledge of our cocktails creations we had to answer any customer's question.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
Barmaid Manager
Chez Paulette
05.2022 - 09.2022
- Fully manage the bar from opening to closing. Preparation in the morning and restocking in the evening or before the break.
- Management of stocks and orders of beverages, alcohol, syrups, fruits...
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Head Waitress
Chez Paulette
06.2021 - 09.2021
- Capacity of restaurant : 80 seats
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Licence - State Nursing Diploma
School Simone Veil
Rouen, France 12.2022
Certificate III - Community Care
School Simone Veil
Rouen, France 06.2020
Sciences Baccalauréat - Senior Secondary Certificate of Education
André Maurois High School
Deauville, France 07.2018
Skills
- Communication
- Dynamic
- Quick adaptability
- Team spirit
- Leadership
- Welcoming
- Conflict Resolution
Languages
French
Native or Bilingual
English
Limited Working
Spanish
Limited Working
Affiliations
- Dance, Intermediate level 2 - 13 years
- Climbing - 2 years
- Horse Riding - 4 years
- Trecking - Peru / Jordan / Greece
Hobbies
- Piano - Pastry - Walking - Travel
Professional References
Le Vivier :
- Fred BIGO : owner of the restaurant : +33 6 67 56 23 54
L'équilibriste
- Jonathan LANGLOIS : owner of the restaurant : +33 6 89 51 08 57
- Emilien EAGLES : partner : +33 6 82 56 99 85
Chez Paulette
- Julien DESTREE : Director : +33 6 86 06 62 71
Timeline
Head Waitress
Le Vivier
02.2023 - 11.2023
Barmaid / Head Waitress
L'équilibriste
10.2022 - 01.2023
Barmaid Manager
Chez Paulette
05.2022 - 09.2022
Head Waitress
Chez Paulette
06.2021 - 09.2021
Licence - State Nursing Diploma
School Simone Veil
Certificate III - Community Care
School Simone Veil
Sciences Baccalauréat - Senior Secondary Certificate of Education
André Maurois High School
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