Summary
Overview
Work History
Education
Skills
Licenses And Accreditation
Employment Related Skills And Strengths
Further Employment
References
Certification
Timeline
Generic

APOLONIA TOLAI

Manor Lakes,VIC

Summary

Having gained a wide range of transferable skills from experience working dynamic and changing workplaces, where I was expected to adopt an educational/ initiative thinking conducting a consistent and constant learning within the positions. I will contribute the following qualities to this position:

Natural empathy and cultural sensitivity, with the ability to collaborate with people from a variety of backgrounds, cultures, and employment histories in order to achieve a shared objective. As well as still being able to maintain a good work ethic and strong work behavior Strong interpersonal abilities that enable me to connect with people from a variety of backgrounds and use a naturally high emotional intelligence to achieve and beyond shared outcomes. Good cooperation skills, with experience working in a range of settings with a variety of coworkers, as well as the ability to work independently and self-manage as necessary. Strong ability to assess and start work independently to help solve problems and ability to multitask, operate under pressure, and meet deadlines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Merchandising

Coles Supermarket Ltd
01.2018 - 01.2019
  • Providing highest level of customer satisfaction in manning customer service counter, consistently warm, friendly and courteous in attending customer enquiries on various products, service packages and in-store promotions and perks
  • Monitoring stock movement in the selling area for timely replenishment, and dressing up island, shelf and window displays in accordance to visual merchandising standards to entice customers to purchase.
  • Keeping production and selling area clean, tidy, and orderly at the end of each shift by following proper cleaning and sanitation protocols, observing Occupational Health and Safety and Safe Food Handling to prevent accidents, injuries and contamination
  • Working cohesively with the management and staff to ensure seamless continuity of day-to-day operations in order to deliver excellent service to customers and achieve positive outcomes collectively.

Support Worker

Sunrise2Sunrise
11.2019 - 02.2021
  • Maintaining a good working knowledge of Disability Act 2006, NDIS Act 2013 and Charter of Human Rights and Responsibilities Act 2006 to take an intelligent approach in the provision of tailored care to individuals with disability, challenging life situation, illness or medical condition to live a fulfilling and inclusive life.
  • Performing variety of routine works inherent to the role such as providing physical care like bathing, dressing, changing linens and peg feeding in addition to administering prescribed medication.
  • Cultivating and maintaining personal relationship with the clients to effectively communicate and identify their needs and attend to them accordingly.
  • Accompanying vulnerable clients to activities such as appointments, shopping, school, employment or leisure activities and ensuring to make them occupied and become productive.
  • Demonstrating great level of trust and honesty at all times by keeping all matters related to clients and their families confidential and ensuring to observe discretion when ask to disclose pertinent information.
  • Successfully displaying empathy and high Emotional Intelligence Quotient (EQ) in order to provide expert service to clients in high-pressure environment as evident in the ability to understand and remain patient and calm irrespective of provocation from clients being cared for or supported.
  • Promptly responding to calls from client and their families needing assistance or treatment and immediately alerting medical team on duty to any emergency situations such as seizures
  • Strict adherence to Infection Control and Occupational Health and Safety measures, consistently keeping care facility clean, neat, and tidy to prevent occurrence of accident, injuries and contamination, and secure health and safety of clients, visitors and facility staff.

Warehousing

Amazon DC Ravenhall
01.2021 - 03.2022
  • Some of the duties required was being able to oversee and manage the selection and handling of orders
  • Ensuring that products and/or merchandise are packed neatly and securely
  • Being able to successfully load and unload amazon merchandise
  • Successfully using tuggers and maintaining a clean and well organized warehouse space
  • Excellent verbal and written communication skills since an Amazon warehouse associate must interact with team members, read and decipher work orders, and also report back to the warehouse manager
  • Physical strength and stamina since an Amazon warehouse associate may be required to move objects or goods from one place to another which also involves standing for long hours
  • Be able to utilize time management to meet certain deadline times and have efficient speed to meet KPI's and achieve warehouse efficiency
  • Ensuring to maintain the cleanliness and orderliness of station and areas worked in all times including hygiene and sanitation and the quality of product is safe for the consumption of customers.

Warehousing

Ligentia
03.2022 - 09.2023
  • Pallet stacking, wrapping and palletising.
  • Voice picking and Have knowledge of QR, barcode and Scanner use.
  • Truck unloading
  • Packing, stacking boxes, process work and some cleaning.
  • General housekeeping when needed
  • Being physically fit and capable of lifting up to 30kgs
  • Partake in manual work
  • Experience using Pallet Jacks & RF scanning is Highly regarded
  • Be Physically fit and strong and able to make repetitive movements and able to lift up to 25kg.
  • Reliable and committed attitude.
  • Have all Label and co-ordinate finalized products in warehouse ready for shipment/container.

Customer Service Representative/ Programme Planner

Pacific Breed
  • Displaying professional image when delivering customer service in order to represent business correctly at all times and foster brand loyalty and continuing patronage among customers.
  • Possessing outstanding working knowledge of business' products and services to confidently handle high volumes of inbound and outbound calls and comprehensively respond any enquiry.
  • Adept at operating computer systems with ability to navigate through multiple computer applications whilst lodging client interactions and booking appointments.
  • Reliable and efficient as point of contact in receiving customer enquiries, complaints and concerns, ensuring to remain calm, composed and professional in delivering solutions and service recovery measures.

Education

Year 12 Certification -

Manor Lakes P-12 College
Manor, VIC
11.2019

Skills

  • Microsoft Office Suite
  • Visual merchandising knowledge
  • Excellent hand-eye coordination
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Adaptability

Licenses And Accreditation

  • Victorian drivers license
  • Working with children's check (WWWC)
  • White Card
  • Roller ticket
  • Excavator ticket
  • Backhoe ticket
  • Skid steer ticket
  • Front end loader ticket

Employment Related Skills And Strengths

  • Proficient within a dynamic, fast paced working environment
  • Open to change, adaptable in new and varying circumstances
  • Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
  • Strong abilities to work autonomously, with a desire to stay busy and keep achieving targets
  • High-proficiency with various industry related technology and software
  • Confident decision-making abilities with a knack for understanding the needs of the business or organization at any given time
  • Ability to remain calm and productive under pressure, creating confidence in the team and staff
  • Takes initiative in order to begin or complete a task without needing prompting
  • Provides regular and skillful communication to achieve an outcome
  • Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
  • Effective communicator, which includes listening and talking
  • Loyal and understanding individual with a desire to provide my employer with as much value as possible

Further Employment

Wyndham City Rhinos, 2015, 2016, Volunteer, Welcoming and greeting customers, answering their questions, attending to their concerns, and providing advice or recommendations on food and beverage purchase, Highly efficient in serving customers, accurate and respectful in taking and delivering orders as evident in consistently receiving positive feedback with the ability to establish a regular customer base, Showcasing integrity and strong numeracy skills in managing cash sales, involving customer to acknowledge cash received as payment and exchange to avoid conflict and inconsistencies in daily sales, Exactly replicating the recipes of in-house food and beverage, cooking or preparing and packing ordered items in accordance to the set quality standards of the establishment

References

  • Phoebe Lelesiuao, Team Leader, Pacific Breed, 0432077322
  • Ive Totti, Assistant Team Leader, Amazon, 0413080420
  • Michelle Suitutu, Overseer, Ligentia, 0431967556
  • Nancy Sao, Carer, Sunrise2Sunrise (NDIS Company), 0403 645 555

Certification

  • RII30820 Certificate III in Civil Construction Plant Operation
  • CPC20220 Certificate II in Construction Pathways


Timeline

Warehousing

Ligentia
03.2022 - 09.2023

Warehousing

Amazon DC Ravenhall
01.2021 - 03.2022

Support Worker

Sunrise2Sunrise
11.2019 - 02.2021

Merchandising

Coles Supermarket Ltd
01.2018 - 01.2019

Customer Service Representative/ Programme Planner

Pacific Breed

Year 12 Certification -

Manor Lakes P-12 College

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APOLONIA TOLAI