Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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APOORVA DHAR

APOORVA DHAR

Melbourne,Australia

Summary

Highly organized and independent individual, capable of accomplishing the given task with efficiency. Efficient in interacting with people with an enthusiasm to learn and adapt to new situations. Extremely self- motivated to work in high-pressure environment. I approach all my work with eagerness and assurance to get the job done on time. It will be my never ending hard work and dedication to keep up and get the best output.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Compass Group of Australia
Melbourne, Australia
11.2022 - 12.2023
  • Responsible for welcoming guests and assisting them to their seats and in charge of receiving dining orders
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Achieved and exceeded monthly sales targets consistently, resulting in recognition for top performance
  • Provided excellent customer service, addressing inquiries, and resolving issues to ensure customer satisfaction.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Food and Beverage Associate

NGV Art Gallery
Melbourne, Australia
07.2019 - 11.2022
  • Dedicated to delivering friendly and personalized customer service experiences.
  • Possesses strong communication and time management abilities.
  • Demonstrates meticulous attention to detail.
  • Reliable and adaptable with a flexible approach.
  • Thrives both independently and collaboratively in team settings.
  • Exhibits proficient sales skills.
  • Maintains a high standard of personal presentation.
  • Displays a sincere interest in pursuing a career within the hotel industry.
  • Previous experience in hotel reception and concierge roles is advantageous.
  • Familiarity with front office systems is preferred.

Restaurant Associate

Virgin Lounge / Pinnacle Group
Melbourne, Australia
08.2018 - 07.2019
  • Ensuring smooth operation of front office reception and concierge services.
  • Demonstrated sales proficiency in promoting and selling accommodation offerings.
  • Managing guest relations effectively.
  • Handling reservations and administrative tasks.
  • Skillful management of guest feedback and complaints.
  • Conducting check-ins and check-outs proficiently.
  • Maintaining accurate guest accounts and histories.
  • Delivering a consistently high level of professional customer experience.
  • Promptly responding to accommodation inquiries and processing reservations and accounts.
  • Ensuring in-house guest safety and property security.
  • Conducting night audit reporting and reconciliation duties.

Education

Masters in Information Systems -

University of Melbourne
05.2020

Skills

  • Departmental support
  • Office Organization
  • File Management
  • Customer Service
  • Administrative Support
  • Guest Relations
  • Front Office Management
  • Call Routing
  • Appointment confirmation
  • Project Management
  • File Organization
  • Mail Sorting
  • Office Administration
  • Supply Management
  • Cash Handling
  • Spreadsheet tracking
  • Word Processing
  • Email and telephone decorum
  • Mail handling
  • Office supplies ordering

Certification

  • Responsible to serve alcohol (RSA).
  • Food handler's certificate.
  • Victoria Police Check.

Languages

  • English
  • Hindi

References

Upon Request

Timeline

Front Desk Receptionist

Compass Group of Australia
11.2022 - 12.2023

Food and Beverage Associate

NGV Art Gallery
07.2019 - 11.2022

Restaurant Associate

Virgin Lounge / Pinnacle Group
08.2018 - 07.2019

Masters in Information Systems -

University of Melbourne

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APOORVA DHAR