Apoorva Sangu
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front End Team Member
Woolworths
2023.08 - Current
- Assist Customers
- Handle Transactions
- Manage Returns
- Promote Offers
Customer service specialist
Lichtenstein's Bakehouse
2021.06 - 2023.07
- Greeting Customers
- Product Knowledge
- Assist with Inquiries
- Upsell and Cross-Sell
Sr.Associate Product Complains
Amazon
2020.03 - 2021.04
- Report rule violations and suggest investigations or corrective actions.
- Classify products according to SOP.
- Follow SOP and manager instructions.
- Suggest ideas to improve processes, quality, and customer experience.
- Respond to stakeholders and update Lead/Manager as needed.
Technical Support Professional
SITEL
2018.08 - 2020.01
- Detail-oriented and proactive, seeking a Technical Support role to solve problems and provide great customer service.
- Focused on delivering quick solutions and helping the team succeed.
Education
Bachelors -
Sree Dattha Collage of Engineering and Science
06.2018
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Hardware and software troubleshooting
- Windows, macOS
COMPUTER SKILLS:
- Basic networking concepts
- Remote desktop support
- Database management & CRM tools
- Ticketing systems & customer support platforms
Timeline
Front End Team Member
Woolworths
2023.08 - Current
Customer service specialist
Lichtenstein's Bakehouse
2021.06 - 2023.07
Sr.Associate Product Complains
Amazon
2020.03 - 2021.04
Technical Support Professional
SITEL
2018.08 - 2020.01
Bachelors -
Sree Dattha Collage of Engineering and Science