Summary
Overview
Work History
Education
Skills
Timeline
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Apoorva Sangu

Perth,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Front End Team Member

Woolworths
08.2023 - Current
  • Assist Customers
  • Handle Transactions
  • Manage Returns
  • Promote Offers

Customer service specialist

Lichtenstein's Bakehouse
06.2021 - 07.2023
  • Greeting Customers
  • Product Knowledge
  • Assist with Inquiries
  • Upsell and Cross-Sell

Sr.Associate Product Complains

Amazon
03.2020 - 04.2021
  • Report rule violations and suggest investigations or corrective actions.
  • Classify products according to SOP.
  • Follow SOP and manager instructions.
  • Suggest ideas to improve processes, quality, and customer experience.
  • Respond to stakeholders and update Lead/Manager as needed.

Technical Support Professional

SITEL
08.2018 - 01.2020
  • Detail-oriented and proactive, seeking a Technical Support role to solve problems and provide great customer service.
  • Focused on delivering quick solutions and helping the team succeed.

Education

Bachelors -

Sree Dattha Collage of Engineering and Science
06.2018

Skills

    COMPUTER SKILLS:

  • Microsoft Office (Word, Excel, PowerPoint)
  • Hardware and software troubleshooting
  • Windows, macOS
  • Basic networking concepts
  • Remote desktop support
  • Database management & CRM tools
  • Ticketing systems & customer support platforms

Timeline

Front End Team Member

Woolworths
08.2023 - Current

Customer service specialist

Lichtenstein's Bakehouse
06.2021 - 07.2023

Sr.Associate Product Complains

Amazon
03.2020 - 04.2021

Technical Support Professional

SITEL
08.2018 - 01.2020

Bachelors -

Sree Dattha Collage of Engineering and Science

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Apoorva Sangu