Appala Narasimham Jonnalagadda

- Performed hands-on maintenance in server rooms, including working with patch panels to connect and route cables, patching various ports to network switches for optimal connectivity, and raising tickets to Network Operations for port activation and enablement.

- Provided technical support to end users, efficiently resolving hardware and software issues.

- Managed up to 50 service tickets weekly, ensuring timely escalation and adherence to service level agreements (SLAs).

- Conducted maintenance and optimization in server rooms, improving network performance through proper cabling and routine inspections.

• Led deployment of hardware and software systems across various client environments.
• Streamlined installation processes, enhancing efficiency and reducing downtime for end-users.

• Managed daily collection and delivery of over 2.5 tons of letters and parcels across Toowoomba, achieving a 98% on-time delivery rate.
• Maintained meticulous delivery records and performed sorting tasks to improve operational efficiency and enhance customer satisfaction.
• Collaborated with team members to streamline processes, contributing to quick and reliable service.

• Assisted in managing inventory and fulfilling over 1,000 orders weekly, ensuring 98% accuracy in order distribution.
• Implemented workplace safety protocols, contributing to a 30% reduction in on-site incidents.
• Collaborated with team members to streamline operations, improving overall efficiency in warehouse processes.

• Provided exceptional customer service to approximately 200 customers daily, ensuring a positive experience.
• Handled cash transactions effectively, processing up to $5,000 each shift while maintaining accuracy.
• Maintained cleanliness and safety standards, contributing to a 15% boost in customer satisfaction ratings.

• Efficiently stocked shelves overnight to maintain optimal store presentation, contributing to a 15% increase in customer satisfaction ratings.
• Managed accurate inventory with a focus on product rotation, reducing expired products by 20%.
• Assisted in unloading deliveries and organizing stock rooms, improving restocking speed by 30%.

• Managed daily operations in one of the town’s busiest 7-Eleven locations, consistently achieving sales targets during high-traffic hours.
• Efficiently handled cash transactions and managed inventory, ensuring optimal stock levels and organization.
• Maintained store cleanliness and customer service excellence, successfully fostering a welcoming environment for shoppers.

• Collaborated in the kitchen to prepare and serve high-quality burgers and kebabs, contributing to a 20% increase in customer satisfaction ratings.
• Trained and mentored 5 new team members, ensuring adherence to food safety protocols and operational efficiency.
• Maintained a clean and organized kitchen environment, leading to zero food safety violations during inspections.

• Delivered desktop support and managed hardware maintenance, ensuring smooth operations across the office.
• Optimized office supplies inventory, reducing costs by 20% through efficient ordering.
• Maintained accurate reports and databases with 100% precision, while implementing process improvements that boosted administrative efficiency by 15%.
• Coordinated office operations to enhance workflow efficiency and support team objectives.
• Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
• Coordinated office operations and maintained efficient workflow across departments.
• Managed scheduling, ensuring timely appointments and meetings for executive staff.

• Provided desktop support by troubleshooting hardware and software issues, resolving 95% of user tickets within SLA timeframes, improving end-user productivity.
• Deployed and maintained desktop systems, including OS installations, patch management, and application support, reducing system downtime by 10%.
• Analyzed network performance and security metrics to enhance system efficiency, contributing to a 15% improvement in operational stability.
• Configured and managed IP systems, ensuring seamless communication network operations for the organization.
• Collaborated on cybersecurity initiatives that increased threat detection by 20%, strengthening overall system protection.
• Analyzed network performance metrics to identify and resolve connectivity issues.
• Developed and implemented network security protocols to safeguard sensitive data.

• Monitored and analyzed over 100 security incidents monthly, delivering actionable recommendations that reduced potential threats by 30%.
• Configured and optimized SIEM tools, enhancing advanced threat detection capabilities and reducing response time by 25%.
• Conducted in-depth investigations of protocol violations, documenting findings that contributed to a 40% improvement in our cybersecurity framework.
• Conducted security assessments to identify vulnerabilities and recommend mitigation strategies.
• Developed incident response plans, improving organizational readiness for potential security breaches.

• Addressed and resolved over 100 customer inquiries daily, leading to a 30% increase in client satisfaction scores.
• Collaborated with team members to identify and implement service improvements, resulting in a 15% boost in product sales.
• Maintained service excellence by consistently achieving a 95% quality assurance rating.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed account updates and transactions using internal CRM systems to ensure accuracy.

• Assisted in the deployment and maintenance of telecom infrastructure, including mobile and broadband technologies.
• Collaborated with cross-functional teams to troubleshoot and optimize switching and transmission systems, improving overall network reliability by 15%.
• Participated in hands-on training sessions, gaining practical experience in industry-standard telecom equipment and software.
• Assisted in troubleshooting network issues to ensure seamless communication services.
• Conducted routine maintenance on telecommunication equipment to enhance operational efficiency.