Apple Yang
Melbourne,VIC
Summary
Versatile and people-oriented professional with experience in hospitality, sales, and nightlife promotion. Worked as a barista at Inhaven Café, delivering high-quality beverages and exceptional customer service. Gained strong sales skills at Otten Coffee, driving revenue through product expertise and client engagement. Currently thriving as a club promoter at District One, leveraging networking, marketing, and social media to boost event attendance. Known for adaptability, strong communication, and the ability to create memorable customer experiences across diverse industries.
Overview
4
4
years of professional experience
Work History
Club Promoter
District One
08.2025 - Current
- Created enticing visual materials, such as flyers and posters, to effectively advertise upcoming events and promotions.
- Implemented innovative promotional strategies that set the club apart from competitors in an increasingly crowded marketplace.
- Collaborated with venue staff to ensure optimal guest experience through attentive service and well-maintained facilities.
- Coordinated event logistics, including staffing, security and entertainment schedules, ensuring seamless execution of each event.
Barista
Inhaven Cafe
08.2021 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Salesperson
Otten Coffee
06.2023 - 08.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Bachelor of Arts - Arts And Design
Monash
Melbourne, VIC12-2027
Skills
- Brand awareness
- Strong networking
- Performance analysis
- Target audience identification
- Creative advertising
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Indonesian
Native or Bilingual
Timeline
Club Promoter
District One
08.2025 - Current
Salesperson
Otten Coffee
06.2023 - 08.2023
Barista
Inhaven Cafe
08.2021 - 09.2024
Bachelor of Arts - Arts And Design
Monash
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