Appolo Gandigolu
Brisbane,QLD
Summary
Focused senior process associate offering several years of experience assisting with the preparation of annual reports. Successful leader adept in enhancing productivity by streamlining procedures and motivating employees to greatness.
Overview
4
4
years of professional experience
Work History
Senior Process Associate
Cognizant Technology Solutions
Hyderabad, India, Telangana
11.2021 - 02.2024
- Worked as a Customer Support Agent for Delta Airlines for two years
- Developed and implemented process improvement initiatives to reduce customer wait times.
- Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
- Created reports on process performance metrics for senior management review.
- Monitored team performance and provided coaching when needed.
Process Associate
Genpact India Private Limited
Hyderabad, India, Telangana
09.2019 - 10.2021
- Worked as a Customer Support Agent for US Health Care for 2 years.
- Developed reports summarizing process performance and presented findings at team meetings.
- Developed process documentation, including procedure manuals, user guides and job aids.
- Coordinated workflow between departments by providing timely updates on project statuses.
- Created training materials for staff members regarding changes in process procedures.
Education
Masters of Business - Business Analyst
Griffith University
Nathan, QLD06-2026
Bachelors Of Commerce - Commerce And Accounting
St. Mary's Centenary Degree College
Hyderabad05-2019
Skills
- Calculations and analysis
- Year-end processing
- Data Entry
- Client Confidentiality
Timeline
Senior Process Associate
Cognizant Technology Solutions
11.2021 - 02.2024
Process Associate
Genpact India Private Limited
09.2019 - 10.2021
Masters of Business - Business Analyst
Griffith University
Bachelors Of Commerce - Commerce And Accounting
St. Mary's Centenary Degree College