Summary
Overview
Work History
Education
Skills
Timeline
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April Abbott

Tahmoor

Summary

With broad work and volunteer experience encompassing retail, hospital and community settings, I am a versatile employee. I demonstrate strong communication and teamwork skills and am able to quickly adapt to new environments. I have vast experience in fast-paced environments where quick decision-making skills are essential. I am a hard-worker with a positive attitude and am passionate about customer service, particularly in the health field.

Overview

21
21
years of professional experience

Work History

Volunteer

Picton Rangers Football Club
03.2017 - Current
  • Co-ordinated junior soccer program
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with committee members to stay informed about volunteer opportunities and events.
  • Used strong interpersonal communication skills to convey information to others.
  • Managed safety of players and spectators
  • Used conflict resolution skills to resolve disputes.

Retail Supervisor

Pixie and Stone
03.2024 - 02.2025
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Collaborated with management to develop sales goals and strategies that aligned with company objectives.

Registered Nurse, General Medical Practice

Engadine Medical Centre
01.2013 - 01.2015
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.

Registered Nurse, Intensive Care Unit

Sutherland Hospital and Prince of Wales Hospital
03.2004 - 12.2013
  • Handled ventilator support, feeding tubes and central lines.
  • Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
  • Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
  • Administered medications and treatments as prescribed by physicians.
  • Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
  • Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
  • Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
  • Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
  • Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
  • Mentored new nursing staff, facilitating smooth integration into the ICU unit and promoting a supportive workplace culture.
  • Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
  • Cared for wounds such as surgical sites and pressure sores to prevent infection and promote healing.
  • Fostered caring, compassionate and respectful care environment by treating every patient with professionalism.
  • Served as an effective liaison between patients, families, and healthcare professionals to ensure clear communication of relevant information.
  • Managed patient flow effectively through timely placements upon admission as well as coordinating smooth transfers and discharges.

Education

Graduate Certificate in Critical Care Nursing - ICU Nursing

College of Nursing
Burwood, NSW
08-2008

Bachelor of Science - Nursing

University of Wollongong
Wollongong, NSW
12-2003

Skills

  • Retail sales techniques
  • Exceptional communication and interpersonal skills
  • Accuracy and attention to detail
  • Time management
  • Able to make fast, affective decisions in a high-stress environment
  • Conflict resolution and de-escalation
  • Teamwork and collaboration
  • Organized and efficient
  • Adaptability and dependability

Timeline

Retail Supervisor

Pixie and Stone
03.2024 - 02.2025

Volunteer

Picton Rangers Football Club
03.2017 - Current

Registered Nurse, General Medical Practice

Engadine Medical Centre
01.2013 - 01.2015

Registered Nurse, Intensive Care Unit

Sutherland Hospital and Prince of Wales Hospital
03.2004 - 12.2013

Graduate Certificate in Critical Care Nursing - ICU Nursing

College of Nursing

Bachelor of Science - Nursing

University of Wollongong

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April Abbott