Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

April Austin

Campbelltown

Summary

Please consider this resume regarding the position you currently have available. I am currently looking for casual work as I am a mother to a three year old and am only slowly getting back into work however I am available for more hours if needed. Most of my work experience has been in the hospitality and dental industry but I am eager to try new things and expand my knowledge and skills. I'm a fast learner and have a lot of experience with working in a fast paced environments, I have strong communication skills and effective time management skills to juggle work. I have a great attention to detail and focus. I have a reliable car so I'm happy to relocate for work. I’m currently working as a disability support worker and have been doing this for the last three months and am looking forward to following my dreams to grow in this industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

Rydges Hotel
  • My main position was working in the food and beverage department as a waitress, the busy restaurant had many of responsibilities. It taught me professionalism as I got the opportunity to work many important functions such as weddings, important business meetings and many more. This job encouraged me to be outgoing and confident when talking to customers and dealing with complaints.
  • Maintain meticulous attention to detail in food presentation and table settings, upholding Rydges Hotel's high standards of quality and cleanliness.
  • Resolved customer complaints swiftly, turning challenging situations into opportunities for enhancing guest satisfaction and loyalty.
  • Cultivated a welcoming atmosphere, engaging guests with personalized service and menu recommendations, enhancing overall dining experiences.
  • Delivered exceptional service at Rydges Hotel, enhancing guest satisfaction. Mastered menu knowledge, efficiently managed orders, and contributed to a positive dining atmosphere.

Cleaner

Gleam & Glow Cleaning Co
  • Cleaning clients homes has given me great time management skills juggling tasks and ensuring I complete every job on time for the next client.
  • Work seamlessly with team members to tackle challenging cleaning projects, sharing best practices and ensuring uniform quality across all residential spaces.
  • Develop and apply eco-friendly cleaning solutions, reducing environmental impact while maintaining high cleaning standards in residential settings.
  • Meticulously clean and sanitise residential spaces, ensuring consistent quality across diverse client homes while adhering to strict time schedules.

Support Worker

Cambre Inclusive Solutions
05.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.

Dental Assistant

Family orthodontist
01.2019 - 01.2021
  • Working as a Dental Assistant gave me many skills. I learnt great time management techniques due to having to be a step ahead of the doctor. I worked well both in a team and individually, gaining great listening and communication skills. I am very empathic so this definitely helps when comforting patients.
  • Assist orthodontist with procedures, ensuring patient comfort and efficient workflow.
  • Maintain and sterilise instruments, contributing to a safe clinical environment.
  • Manage appointment scheduling, optimising daily operations and patient flow.
  • Provide compassionate care to anxious patients, fostering a calm environment. Offered guidance on oral hygiene practices. Assisted in creating personalised treatment plans.
  • Revamped appointment scheduling system, optimising daily operations and patient flow. Introduced digital reminders, drastically reducing no-shows and improving practice efficiency.

Education

Year 12 Certificate - High school

Thomas Reddall High School
Ambervale
01.2015

Skills

  • Time Management
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Critical thinking
  • Patient Care
  • Customer service
  • Multitasking
  • Communication Skills
  • Food Safety
  • Leadership
  • Emotional support
  • Active listening
  • Relationship building
  • Behavioral support
  • Attention to detail
  • Conflict resolution
  • Empathy and patience
  • Teamwork and collaboration

Certification

  • 2024 - Present First aid certification
  • Working With Children Check
  • NDIS Screening Check
  • Police Check

Timeline

Support Worker

Cambre Inclusive Solutions
05.2025 - Current

Dental Assistant

Family orthodontist
01.2019 - 01.2021

Waitress

Rydges Hotel

Cleaner

Gleam & Glow Cleaning Co

Year 12 Certificate - High school

Thomas Reddall High School

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April Austin