April Buka

• Worked with a close-knit team in an office environment.

• Interacted with customers via email, phone, and occasionally face-to-face.

• Performed daily duties such as responding to emails, reaching out to customers via phone, and handling all inquiries.

•Interacted with trade customers, learning about upcoming projects, deadlines, and quantity needed for their quote documents.

•Handled customer complaints in a professional manner, ensuring the customer had a satisfactory experience.

• Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
• Created spreadsheets and maintained databases utilizing Microsoft Excel.
• Handled phone calls in a professional manner and responded to customer inquiries promptly.
• Organisation of planning vehicle pick up/ drop of from various locations
• Demonstrated effective problem-solving skills when dealing with difficult situations or challenging customers.
• Enforced policies regarding return dates and late fees associated with rentals.
• Advised customers on product features, pricing options and availability of rental items.
• Organized paperwork associated with rental contracts according to procedures established by the company.
• Maintained a clean work area while adhering to safety regulations at all times.
• Provided excellent customer service to customers by responding promptly to inquiries, resolving complaints and ensuring their satisfaction.
• Helped management with maintaining an organized workspace at all times.
• Explained rental fees, policies, and procedures.
• Prepared rental forms, obtaining customer signature, and other information, such as required

• Managed multiple projects and priorities in a fast-paced environment.
• Mentored junior staff members, providing guidance on career development opportunities.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Handled phone calls in a professional manner and responded to customer inquiries promptly.
• Assisted with staffing, including finding staff when employees called out on short notice.
• Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
• Provided friendly and knowledgeable assistance to customers on the sales floor.
• Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.

• Engaged with customers to provide an outstanding service
• Food preparation in all areas of the restaurant
• Quality control - ensuring all meals were made to a high standard and always to the satisfaction of the customer
• Cleaning duties – ensuring the restaurant was cleaned to an exceptional standard to meet satisfactory standards of health inspections, i.e., cleaning vats and behind equipment
• Present the dining area in a clean and tidy manner
• Conducted training of new staff in all areas of the restaurant including cafe, counter, drive-thru and kitchen
• Worked both day and night shifts with no supervision
• Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Demonstrated ability to lead and motivate team members in a fast-paced environment.
• Conducted weekly inventory checks to ensure adequate stock levels of supplies and ingredients.