April Burnett
Bairnsdale,VIC
Summary
Dedicated, detail-orientated professional with extensive experience in the Customer Service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in providing exemplary support to my customers, obtaining their life stories, future goals and continued business.
Overview
17
17
years of professional experience
Work History
Customer Advisor
NAB
2022.06 - Current
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Proactively identified opportunities through calling and in branch appointments. Answered customer service inquiries via telephone and email to address customer needs and promote optimum outcomes.
- Facilitated smooth transactions for customers by accurately processing requests.
- Utilized NAB tools and systems to help support the business banking team and their customers.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Participated in team projects, demonstrating my ability to work collaboratively and effectively.
- Completed regular training to ensure up to date on all policies and procedures.
- Assisted Customers in preparing submissions for unsecured lending applications.
Dispensary Technician
Chemist Warehouse
2020.03 - 2022.06
- Communicated with prescribers to verify medication dosages and patient information
- Assisted pharmacist by filling prescriptions for customers
- Solved customer problems in-person or over telephone by helping with placing orders, navigating systems and locating items
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Stocked, labelled and inventoried medication to keep accurate records
- Prepared and managed Community Dose Administration Aids
Dispensary Technician
Alliance Pharmacy
2012.05 - 2020.03
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Restocked automated medication dispensing equipment
- Assisted pharmacist by filling prescriptions for customers
- Solved customer problems in-person or over telephone by helping with placing orders, navigating systems and locating items
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Managed Pharmacy social Media Platforms, creating relevant and attractive content
- Prepared and managed community dose administration aids
Sales Assistant
Priceline
2011.04 - 2012.05
- Provided support to customers in-person and via telephone
- Used POS system to process sales, returns and gift card activations
- Arranged merchandise in attractive displays to drive sales
- Balanced and organized cash register.
All Rounder
The Esplanade Resort and Spa
2007.08 - 2011.08
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Completed Hotel reservations both online and via telephone
- Executed general grounds maintenance including gardening, cleaning and rubbish removal
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Performed routine inspections on guest rooms, to guarantee optimal cleanliness and customer satisfaction before check in.
Education
Unsecured Credit Lending
Moody's Analytics
OnlineGCC Workshop
Skills
- Creative Thinker
- Inbound Call Management
- Work Prioritization
- Teamwork and Collaboration
- Excellent written and verbal communication skills
- Self-Motivator
- Relationship Building
- Customer Service
Education Experience
- Pharmacy Guild of Australia, Certificate IV Community Pharmacy, Traineeship
- Bairnsdale Community College, Certificate III Beauty Services
- Victorian Chamber of Commerce and Industry, Certificate III Hospitality Operations, Traineeship
References
- Brooke Campisi - Branch Manager, NAB Bairnsdale, 03 5198 7400
- Anna Guarnaccia - Retail Manager, Chemist Warehouse 0435854694
- Jessie Soar - Retail Manager, Paynesville Pharmacy, 0438029309
Hobbies and Interests
- Writing
- Reading
- Yoga
- Social Events
- Strength Training
- Hiking
- Roller Skating
- Soccer
- Social Media
Timeline
Customer Advisor
NAB
2022.06 - Current
Dispensary Technician
Chemist Warehouse
2020.03 - 2022.06
Dispensary Technician
Alliance Pharmacy
2012.05 - 2020.03
Sales Assistant
Priceline
2011.04 - 2012.05
All Rounder
The Esplanade Resort and Spa
2007.08 - 2011.08
Unsecured Credit Lending
Moody's Analytics
GCC Workshop
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