Summary
Overview
Work History
Skills
Hobbies
Timeline
Generic

April Coates

Elwood,Victoria

Summary

Personable and energetic Concierge committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

9
9
years of professional experience

Work History

Concierge

Hub Australia
06.2022 - Current
  • Managed daily operations of concierge desk.
  • Offered friendly and efficient service to members, handled challenging situations with ease.
  • Addressed members inquiries with timely and professional responses via email, in-person interactions or phone.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with members and guests, some VIP, with high degree of respect for privacy.
  • Handled incoming and outgoing package deliveries.
  • Scheduled office meetings for members and staff teams.

Retail Sales Assistant

Seed Heritage
06.2019 - 06.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Assistant Manager

Gap
11.2017 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Store Manager Trainer

Skechers
01.2015 - 01.2018
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Drove sales and planned promotional and local store marketing activities.
  • Supported store opening by setting up office space, equipment and POS systems.
  • Provided coaching and mentoring to employees.

Skills

  • Interpersonal Communications
  • Customer and Client Relations
  • Policy and Procedure Adherence
  • Google Docs
  • Mail Handling
  • Billing and Payment Processing
  • Time Management
  • Organization Skills
  • Calendar Management

Hobbies

  • Entrepreneurial Endeavour: Successfully run my own business where I create and sell unique paintings on canvas through social media platforms. Developed marketing strategies, managed inventory, and fostered customer relationships.
  • Culinary Exploration: Enjoy spending weekends at Farmers markets, sourcing fresh produce for cooking and experimenting with new recipes. Developed a keen eye for quality ingredients and honed my culinary skills.
  • Literary Escapades: Devote free time to reading fictional mystery novels, nurturing a love for storytelling and developing analytical thinking abilities.

Timeline

Concierge

Hub Australia
06.2022 - Current

Retail Sales Assistant

Seed Heritage
06.2019 - 06.2022

Assistant Manager

Gap
11.2017 - 12.2018

Store Manager Trainer

Skechers
01.2015 - 01.2018

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April Coates