Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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April Collins

Melbourne,Australia

Summary

Compassionate Dental Nurse and Administrative Assistant with a proven track record in delivering efficient and high-quality support in a fast-paced office environment. Recognized for exceptional communication skills and a strong ability to foster trust and comfort among patients, contributing to superior care outcomes. Possesses solid expertise in managing administrative tasks, including office supplies, paperwork, and project coordination, all while maintaining an upbeat demeanor and sound judgment. Dedicated to continuous improvement in patient care processes and operational efficiency.

Overview

9
9
years of professional experience

Work History

Dental Nurse/Administrative Assistant

The Smile Team
Balwyn , Victoria
03.2021 - Current
  • Drafted detailed staff meeting agendas, and developed new policies to improve workplace procedures and operational efficiency.
  • Trained staff in both dental nursing and administrative duties, ensuring seamless practice operations. Contributing to improved patient care.
  • Managed maintenance coordination to support seamless dental clinic operations.
  • Performed routine lab tasks, such as making impressions of teeth and fabricating whitening trays.
  • Maintained patient records, including medical histories, dental charts and x-rays.
  • Safeguarded patients and personnel through strict compliance with proper sterilization, biohazard and infection-control procedures.

TEAM MEMBER/ CASHIER

WOOLWORTHS
Yarra Junction, Australia
11.2017 - 03.2021
  • Working in the front-end department helped me gain confidence in customer service and fast-paced environments.
  • While working here, I was demonstrated to be reliable and trustworthy. My professional work ethic resulted in me being rewarded with extra responsibilities, such as opening the store in the morning, putting out change orders for tills, organizing rostered breaks, as well as mentoring new team members on POS system operation and customer service strategies.

CASHIER/ GROCERY TEAM MEMBER

QUINTONS SUPA IGA
Warrandyte, Australia
03.2016 - 11.2017
  • Throughout my time working at Quintons IGA I have gained many skills in customer service through being knowledgeable about store policies and being able to answer questions and concerns to support positive customer experiences
  • Further skills and responsibilities included float management and cash security at the beginning and end of shifts, requesting official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales and resolving high tension customer situations through effective communication and the use of diffusion statements

Education

Certificate III in Dental Assisting

Box Hill Institute of TAFE
Melbourne, VIC
06-2022

CPR Certified
02-2025

YEAR 12 COMPLETION -

VCE Certificate

Skills

  • Reliable and trustworthy
  • Effective Time Management
  • Approachable and caring personality
  • Professional email and telephone etiquette
  • Efficient Task Management
  • Ability to work autonomously and in a team environment
  • High levels of initiative
  • Certified in CPR

Personal Information

Avid bookworm, love of gardening and experimenting with new recipes in the kitchen. 

References

References available upon request.

Timeline

Dental Nurse/Administrative Assistant

The Smile Team
03.2021 - Current

TEAM MEMBER/ CASHIER

WOOLWORTHS
11.2017 - 03.2021

CASHIER/ GROCERY TEAM MEMBER

QUINTONS SUPA IGA
03.2016 - 11.2017

Certificate III in Dental Assisting

Box Hill Institute of TAFE

CPR Certified

YEAR 12 COMPLETION -

VCE Certificate

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April Collins