April Course
New Gisborne,Australia
Summary
Compassionate professional with over three years of experience in customer service and early childhood education. Skilled in delivering exceptional service and building positive relationships in fast-paced environments. Organized and adaptable with strong communication skills, ready to enhance guest experiences as a Guest Services Agent at Virgin Australia.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Lead Early Childhood Educator
, Australia
06.2023 - Current
- Managed daily responsibilities in a fast-paced environment; built strong relationships with families; maintained confidential documentation; used digital systems; demonstrated leadership, initiative and adaptability; remained calm while resolving concerns and prioritising safety.
OSHC Educator
Camp Australia
, Australia
08.2022 - 06.2023
- Facilitated customer interactions with families and children; maintained administration and attendance records; handled phone enquiries; coordinated activities while upholding safety and compliance.
- Developed engaging lesson plans for diverse student needs and interests.
- Supervised students during activities, ensuring safety and participation.
- Facilitated communication between parents and staff regarding student progress.
Retail Cashier
Coles
, Australia
08.2019 - 12.2019
- Delivered exceptional customer service, processed POS transactions with accuracy, addressed customer inquiries effectively, and ensured a clean, organized workspace.
- Processed customer transactions accurately and efficiently at checkout.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
Education
Diploma of Early Childhood Education and Care -
Certificate III in Early Childhood Education and Care -
Victorian Certificate of Education (VCE) -
Virtual School Victoria
Skills
- Customer service excellence
- Strong communication
- Problem solving
- Conflict resolution
- Administration & record keeping
- Teamwork
- Emotional intelligence
- Time management
- Computer literacy
- Adaptability
- Professional presentation
- Health & safety awareness
- First Aid & CPR
Certification
- HLTAID012 - Provide First Aid in an Education and Care Setting
- Current CPR Certification
- Working with Children Check
Availability
Available for rotating shifts including early mornings, evenings, weekends and public holidays. Reliable transport. Australian Citizen/Permanent Resident.
Timeline
Lead Early Childhood Educator
06.2023 - Current
OSHC Educator
Camp Australia
08.2022 - 06.2023
Retail Cashier
Coles
08.2019 - 12.2019
Diploma of Early Childhood Education and Care -
Certificate III in Early Childhood Education and Care -
Victorian Certificate of Education (VCE) -
Virtual School Victoria