Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

April Cox

St Marys,NSW

Summary

Highly-motivated Youth Officer and Young Woman, with desire to take on new challenges and continue to grow her career working with Young People involved in the justice system.

Overview

6
6
years of professional experience

Work History

Youth Officer / Court Logistics Youth Officer

Department of Juvenile Justice
Cobham, NSW
05.2022 - Current
  • Provided emotional support and guidance to young people in difficult situations.
  • Implemented crisis management protocols when needed during emergency situations involving young people.
  • Assisted young people in developing life skills such as problem solving, communication, decision-making.
  • Completed daily reports and paperwork
  • Observed and recorded progress of each young person
  • Enforced rules and regulations among the young people using appropriate disciplinary measures when necessary.
  • Provided counseling, conflict resolution, and guidance to young people in order to facilitate positive behavior changes.
  • Acting in a higher role - Court and AVL Supervisor
  • Accepted and released Young people into/from Custody
  • Examined legal documents and assured adherence to laws and court procedures.
  • Transported Young Offenders to and from NSW Court Locations / to and from Youth Justice Centres / to and from unsecured locations
  • Liaised with stakeholders such as Court staff, NSW Police, Magistrates, Corrective Services etc; via phone, email and in person
  • PTI (protective tactics instructor) for Court Logistics
  • First line response to incidents e.g.; Use of Force, Staff assault, Self-harm, Property damage
  • Managed Young Offenders in Court Locations and during appearances
  • Established positive Relationships with staff and Young Offenders
  • Conduct person/ property and environmental searches
  • Manage Young Offenders with unclassified, low, medium, high, and extreme high-risk classifications
  • Manage Young Offenders from ages 10-21
  • Handle and apply instruments of restraint when appropriate do so
  • Developed an excellent understanding of legal mandates and NSW criminal law (Adult and Children

CORRECTIONAL OFFICER

MTC BROADSPECTRUM, Parklea Correctional Centre
01.2019 - 07.2022
  • Maintain the Safety, Security, and Integrity of the Correctional Centre
  • Act-up as supervisor if required
  • Daily interaction with Inmates / responding to their needs and essential services
  • Management of Male Offenders – A1, A2, E1, E2, C1, C2 and C3
  • Conduct person/ property and environmental searches
  • General Accountability of inmates and equipment under care
  • Complete IRM (Incident reporting modules) and charge packages to a high standard
  • Ability to work as a team member of a multi-disciplinary team in a high stress environment
  • Work as first response in incidents and a part of a ‘CERT’ special response team
  • Handle weapons safety such as firearms and batons when required
  • Handle and apply instruments of restraint when appropriate to do so
  • Develop and monitor procedures for the provision of inmate services, such as programs, food services, offending programs etc
  • Manage an area of up to 125 inmates at one time
  • Work in any area or role as required successfully

Education

Protective Tactics Instructor Course -

Youth Justice
Yasmar Training Facility
05.2023

Certificate IV in Youth Justice -

NSW TAFE
04.2023

First Attack Fire Training -

First Attack Fire Training
St Mary's NSW
03.2023

Certificate III in Correctional Practice -

NSW TAFE
05-2020

Weapons And Defensive Tactics -

S.O.G. Windsor NSW
03.2021

First AID / CPR / MH First AID -

Parklea NSW
03.2021

Year 10 -

ROSA
Engadine, NSW
10.2017

WWCC -

Working With Children's Check
NSW

Skills

  • High level of knowledge and understanding of children’s criminal law and court processes in NSW
  • High level of knowledge and understanding of Youth Justice operations
  • Emotional intelligence
  • Experience working with Young People and their families in the justice system
  • CIMS / Microsoft / Computer and Technology skills
  • Multitasking and Prioritization
  • Sensitive and understanding mindset
  • Attention to Detail
  • Reliable and Punctual
  • Ability to work unsupervised
  • Calm and Professional Under Pressure
  • Team collaboration and leadership
  • Emergency Response
  • Schedule Management
  • Staff Training
  • Team Leadership
  • Records Management
  • Client documentation
  • Behavioral Management Planning
  • Professionalism
  • Goal Setting
  • Report Preparation
  • Task Prioritization
  • De Escalation Tactics
  • Patient relationship management
  • Exceptional written communication skills
  • First-aid and CPR

References

  • Gerard Hughes - Previous Senior Coordinator Court Operations - E; gerard.hughes@dcj.nsw.gov.au PH; 0423564811
  • Chloe Kelch - Current Co-worker and Acting Court Supervisor - E: chloe.kelch@dcj.nsw.gov.au. PH; 023 661 802
  • Darren Georgeston - Logistics Officer -Youth Justice Court Logistics and Classification -E; darren.georgeston@dcj.nsw.gov.au PH; 0401 780 580

Timeline

Youth Officer / Court Logistics Youth Officer

Department of Juvenile Justice
05.2022 - Current

CORRECTIONAL OFFICER

MTC BROADSPECTRUM, Parklea Correctional Centre
01.2019 - 07.2022

Protective Tactics Instructor Course -

Youth Justice

Certificate IV in Youth Justice -

NSW TAFE

First Attack Fire Training -

First Attack Fire Training

Certificate III in Correctional Practice -

NSW TAFE

Weapons And Defensive Tactics -

S.O.G. Windsor NSW

First AID / CPR / MH First AID -

Parklea NSW

Year 10 -

ROSA

WWCC -

Working With Children's Check
April Cox