April de la Motte
Kilsyth,VIC
Summary
As a Youth Services Case Manager, I am recognized for high productivity and efficient completion of tasks. My role includes providing case management services to at-risk youth within the Child Protection system, encompassing mental health support, crisis intervention, life skills development, case documentation, and the creation of individualized support plans. I excel in communication, empathy, and problem-solving, which ensures a significant impact on the welfare of youth and positive outcomes in challenging situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
TCP Case Manager
Uniting Vic Tas
Dandenong, VIC
05.2023 - Current
- Developed individualized service plans for each client, including crisis management plans, goals and objectives, crisis intervention strategies, and referrals to community resources.
- Coordinated daily routine and managed overall case for young persons by scheduling health appointments, monitoring school progress, monitoring employment, housing, independent living skills and coordinating support workers shifts.
- Collaborated with school personnel to ensure that clients were enrolled in appropriate classes and receiving necessary support services.
- Organized recreational activities such as field trips or outdoor outings for youth participants.
- Monitored medication regimens prescribed by psychiatrists for youth under care.
- Provided transportation for clients when needed for appointments or activities.
- Educated young people and families on available community resources that may assist them in obtaining housing, employment opportunities, healthcare coverage.
- Engaged in ongoing communication with Child Protection and carers about the needs of their assigned youth clientele.
- Maintained accurate documentation of all client contacts and progress towards meeting established goals.
- Provided comprehensive case management services to at-risk youth and families in kinship and independent living placements.
- Chaired and participated in regular team meetings with care team members to review cases and provide feedback, updates, and review client goals and case plans.
- Maintained accurate records of client progress in accordance with agency standards.
- Conducted home visits to assess family dynamics, safety of the environment, and adherence to court orders or other legal requirements.
- Reported to SOCIT when required.
- Supported clients through life transitions such as transitioning into adulthood or independent living situations.
- Ensured compliance with mandated reporting requirements regarding incidents of child abuse and neglect or other criminal activity involving clients.
- Actively participated in trainings related to trauma informed care principles.
- Maintained strict adherence to client budgets and expenditures while proactively securing supplemental funding.
Residential Care Team Leader
Uniting Vic Tas
Ashwood, VIC
02.2023 - 05.2023
- Coordinated staff rosters, young people daily routines, and ensured smooth operation of out of home care residential home.
- Ensured workplace compliance with safety regulations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Held fortnightly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with Child Protection and other organizations to ensure alignment of goals and compliance for our young people.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained accurate records of client interactions, documenting daily case notes, medication records, expenditure, and incident reports.
- Engaged in collaborative efforts with police authorities to promote the welfare and security of young people.
Residential Senior Carer
Uniting Vic Tas
Ashwood, VIC
08.2022 - 01.2023
- Provided structure and life skills as well as physical and emotional security for young people working through a therapeutic model of care
- Administered medication to young people
- Conducted team meetings
- Completed IR's using Riskman
- Conducted inductions and training for new carers in the home
- Liaising with relevant stakeholders, including attending care team meetings
- Completed YP Key Worker reports, LAC, weekly planners, bed data, OH&S checks, team meeting minutes
- Maintained Case Records
- Conducted House Meeting with the young people
- Responsible for managing house maintenance
- Manage house budget, order food shops and create weekly house menus
- Supervised at risk youth aged between 9-17 years old
- Effectively maintained confidentiality ensuring no sensitive information written or verbal was released
- Assisted children with daily living activities and routines
Residential Carer
Uniting Vic Tas
11.2021 - 08.2022
- Provided structure and life skills as well as physical and emotional security for young people working through a therapeutic model of care
- Administered medication to young people
- Conducted team meetings
- Completed IR's using Riskman
- Conducted inductions and training for new carers in the home
- Liaising with relevant stakeholders, including attending care team meetings
- Completed YP Key Worker reports, LAC, weekly planners, bed data, OH&S checks, team meeting minutes
- Maintained Case Records
- Conducted House Meeting with the young people
- Responsible for managing house maintenance
- Manage house budget, order food shops and create weekly house menus
- Supervised at risk youth aged between 9-17 years old
- Effectively maintained confidentiality ensuring no sensitive information written or verbal was released
- Assisted children with daily living activities and routines
Disability Support Worker
Morcare Services
Melbourne
07.2020 - 01.2021
- Recorded and documented clients' information in daily progress notes
- Cared for clients with health and medical conditions such as asthma, cerebral palsy, acquired brain injuries, depression, anxiety, epilepsy, autism, psychotic disorders, cancer, intellectual disabilities, and partial paralysis
- Utilized strong assessment skills to determine necessary client care and assisted with daily function
- Folled policy and procedures and program instructions for each individual client in residential settings
- Provided rehabilitation techniques in daily living skills to help return patient to prior level of functional ability
- Assisted clients with household tasks such as cooking, cleaning and updating client clothing and possessions
- Transported clients to and from appointments and community access needs
- Assisted in patient transfers from bed to toilet and vice versa
- Assisted and encouraged clients in physical and mental exercises, as well as engaging them in community access activities
- Communicated with care managers to advocate for clients' needs
- Established trust and a strong professional bond with clients
- Assisted with budgeting and shopping responsibilities
- Provided support for various household tasks
- Assisted with various communication tasks such as reading, writing, making calls, and sending emails.
- Completed incident report forms
- Implemented individual program plans to enable learning and independence
Education
Community Services Cert 3&4 -
Tafe Tasmania
Launceston, TAS01.2012
Children's Services Cert 2 -
Tafe Tasmania
Launceston, TAS01.2011
Year 10 -
Community Christian Academy
Launceston, TAS01.2010
Community Services Diploma - Child Youth and Families
Open Colleges
Skills
- Fast Learner
- Ability to work under pressure and problem solve
- Time Management
- Self-Motivation
- Adaptability
- Conflict Resolution
- Ability to work in a team
- Patient and compassionate
- Ability to build professional rapport
- Helping and caring for others
References
- Marie Dalais - TCP Team Leader (Uniting Vic Tas) - 0481 460 156
- Jane Pascal - Manager Therapeutic Residential Care & Targeted Care Packages (Uniting Vic Tas) - 0434 660 306
Certification
- First Aid
- WWCC
- NDIS Worker Screening Check
- CALM - Suicide Intervention Cert
- Aboriginal Cultural Awareness Cert
- Therapeutic Model of Care
- Trauma Top Up Units
Timeline
TCP Case Manager
Uniting Vic Tas
05.2023 - Current
Residential Care Team Leader
Uniting Vic Tas
02.2023 - 05.2023
Residential Senior Carer
Uniting Vic Tas
08.2022 - 01.2023
Residential Carer
Uniting Vic Tas
11.2021 - 08.2022
Disability Support Worker
Morcare Services
07.2020 - 01.2021
Community Services Cert 3&4 -
Tafe Tasmania
Children's Services Cert 2 -
Tafe Tasmania
Year 10 -
Community Christian Academy
Community Services Diploma - Child Youth and Families
Open Colleges
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