Summary
Overview
Work History
Education
Skills
REFERNCES
Timeline
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April Dempster

Banora Point,NSW

Summary

I'm a reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity.

I hold a strong work ethic and attendance record. Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.

I'm also a responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

  • Availability

Monday-Friday 7am-12pm

Overview

7
7
years of professional experience

Work History

Staff Member

Frozen Yogurt
02.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.

Crew Member Trainer

McDonald's
10.2017 - 03.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Maintained current knowledge of all team position requirements.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Australia Post

Postman
02.2021 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Tweed River High School
Tweed Heads, NSW
11.2020

Skills

  • Strong teamwork
  • Cleaning and organization
  • Customer service understanding
  • Cleaning skills
  • Cash Handling
  • Customer Support
  • Safe Equipment Operations
  • Employee Mentoring
  • Food Preparation
  • Organization and Cleanliness
  • Cleaning and sanitizing
  • Safe Food Handling

REFERNCES

Lucas Pirona: 0422 144 128

Manger: Tweed Heads South  


Kaela Smith

Family Friend: 0456 777 600

Timeline

Staff Member

Frozen Yogurt
02.2024 - Current

Australia Post

Postman
02.2021 - 08.2023

Crew Member Trainer

McDonald's
10.2017 - 03.2024

High School Diploma -

Tweed River High School

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April Dempster