Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Reference
References
Timeline
Generic

April Hudson

Brisbane,QLD

Summary

I have been involved in the fast food industry and retail.

I pride myself on my time management skills and level of organization that I have maintained throughout every job I have undertaken. Many people know that the work I do is of high quality and I always go above and beyond to ensure everyone see the quality of work i provide. In the past I have worked for McDonald’s part time due to school but also full time as well as Cotton On at Strathpine as a 2ic Manger. I believe in giving the best I have and doing the best of my capabilities with the most i can provide for the job but also for the customer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

2IC Manager

Cotton On
Strathpine, QLD
11.2023 - Current
  • Identified and resolved operational issues.
  • Monitored performance of staff and provided feedback.
  • Provided training and guidance to new employees.
  • Organized meetings and events related to business operations.
  • Ensured compliance with company policies and procedures.
  • Analyzed financial reports for cost savings opportunities.
  • Developed strategies for improving customer service standards.
  • Reviewed work processes and identified areas for improvement.
  • Prepared weekly progress reports for upper management.
  • Led team meetings to discuss current projects, goals, and objectives.
  • Managed daily activities within the department according to deadlines.
  • Created detailed documentation of all procedures related to job duties.
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Maintained accurate inventory records and monitored stock levels.
  • Monitored quality control procedures for incoming and outgoing merchandise.
  • Analyzed data from various sources to identify areas for improvement in inventory management processes.

Team Leader

Cotton on
Strathpine, QLD
09.2022 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Collaborated with other departments to ensure alignment of goals across teams.

Casual

Mc Donald's
Brisbane, QLD
08.2020 - 04.2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Balanced cash drawers at the end of each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Verified that all coupons were valid prior to processing them into the system.
  • Trained new employees on customer service protocols.
  • Handled all customer service inquiries quickly and professionally.
  • Resolved customer service issues promptly, efficiently and professionally.
  • Organized monthly staff meetings to review goals, discuss upcoming events, provide training opportunities and encourage teamwork among employees.
  • Created a fun yet safe environment by encouraging teamwork among participants.

Casual

Smart tech computer service
Warwick, QLD
01.2017 - 12.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Cleaning work area
  • Helping fix computers
  • Customer service phone /and in person
  • Wiring

Education

High School Diploma -

Deception State High School
Brisbane, QLD
12-2022

Skills

  • Marketing Management
  • Innovation management
  • Staff Development
  • Business Development
  • Facility Management
  • Quality Management
  • Customer Relations
  • Talent management
  • Growth planning
  • Customer Retention
  • Sales Analysis
  • Market Growth
  • Marketing
  • Leadership
  • Communication Skills
  • Sales
  • Motivation
  • Strategic Planning

Affiliations

  • Artist
  • car interior desiger
  • crochet
  • panel beater

Certification

  • hold 2 year green P licenses
  • cert 3 in hospitality
  • RSA
  • Barista Cerification

Reference

- Chris Hudson 0431 202 705 / Manager smart tech computer

- {07} 4661 8888 / warwick McDonald’s

- Gary Ball – 1800 787 289 / Starbucks Manger

- Nikita - cotton On manger /0431 284 801

- Regional manger Cotton on / 0428 093 979

References

References available upon request.

Timeline

2IC Manager

Cotton On
11.2023 - Current

Team Leader

Cotton on
09.2022 - Current

Casual

Mc Donald's
08.2020 - 04.2022

Casual

Smart tech computer service
01.2017 - 12.2018

High School Diploma -

Deception State High School

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