Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

April Irvine

Slacks Creek

Summary

Dynamic and dedicated professional with extensive customer service experience at Woolworths, excelling in conflict resolution and team collaboration. Proven ability to enhance patient care during nursing placements, demonstrating strong communication skills and critical thinking. Committed to delivering exceptional service and fostering positive connections with clients and colleagues alike.

Overview

6
6
years of professional experience

Work History

Front-end

Woolworths
Meadowbrook
03.2022 - Current
  • I am currently employed at Woolworths Meadowbrook in a customer service role.
  • I have worked at this location for 2 years
  • I have been trained to be a supervisor
  • While working at Woolworths Meadowbrook, I have done many tasks, including fresh convenience, online, and the main area I am employed in is front-end customer service.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues related to front-end components of the store.
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
  • Organized and monitored workflow for front-end staff, delegating tasks as necessary.

Nursing Student

St Vincent's Aged Care
Kangaroo Point
11.2024 - 12.2025
  • During this 3-week placement, I learned how to deal with people in an aged-care facility.
  • While at the nursing home, I assisted the AINs with all residents' daily cares, including showering, hoisting, assisting residents to the dining room for meals, and making residents feel comfortable and connected with me.
  • Followed all hospital and nursing protocols for patient safety and confidentiality.
  • Provided emotional support for patients and their families.
  • Managed multiple tasks simultaneously while providing quality care.
  • Noted changes in patient condition by notifying and assisting nurses in handling patient care needs.

Front Counter

Eagleby McDonalds
05.2020 - 01.2022
  • While working at Eagleby McDonalds for 1.5 years, I learnt a lot of customer skills and how to deal with different people
  • Main area was customer service

Education

Diploma of Nursing -

TAFE QLD
QLD
12-2025

Cert II Health Support Services; Cert II Skills For Work; Cert II Hospitality; Cert II Tourism -

Trinity College
Beenleigh, QLD
11-2023

Completed Year 12 -

Trinity College Beenleigh
Beenleigh, Australia
11-2023

Skills

  • Patient care
  • First aid
  • Time management
  • Communication skills
  • Team collaboration
  • Critical thinking
  • Customer service
  • Conflict resolution

References

  • Toni Townsend, Woolworths, Front-end Assistant Manager, 0497 576 462
  • Zoe Robinson, Woolworths, Front End Manager, 0401 413 532

Timeline

Nursing Student

St Vincent's Aged Care
11.2024 - 12.2025

Front-end

Woolworths
03.2022 - Current

Front Counter

Eagleby McDonalds
05.2020 - 01.2022

Diploma of Nursing -

TAFE QLD

Cert II Health Support Services; Cert II Skills For Work; Cert II Hospitality; Cert II Tourism -

Trinity College

Completed Year 12 -

Trinity College Beenleigh

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April Irvine