April Jones
Wynyard,TAS
Summary
Dynamic professional with extensive experience at Westpac, excelling in customer service and relationship building. Proven ability to manage staff and appointments effectively while maintaining confidentiality. Skilled in property management, overseeing 150+ properties, ensuring high standards of maintenance and administration. Committed to delivering exceptional results in diverse environments.
Overview
14
14
years of professional experience
Work History
Teller Banking Representative
Westpac
Burnie, TAS
11.2015 - Current
- Enhanced operational efficiency by managing staff, appointments, and timeframes.
- Delivered exceptional customer service to diverse clientele through effective communication.
- Maintained confidentiality of sensitive information in all interactions.
- Cultivated strong customer relationships via proactive engagement strategies.
- Kept product knowledge current to provide accurate information to customers.
- Executed filing and documentation processes ensuring audit compliance.
- Fostered collaboration by actively engaging with diverse teams.
- Ensured timely management of appointments, improving service delivery.
Property Manager
LJ Hooker
Burnie, TAS
03.2011 - 11.2015
- Conducted property maintenance and quarterly inspections for over 150 properties.
- Managed high-level administrative tasks to ensure operational efficiency.
- Advertised properties and vetted tenancy applications for suitability.
- Processed monthly account payments, ensuring timely disbursement.
- Responded to on-call maintenance requests and tenant/landlord concerns promptly.
Education
Property Consultant & Sales Consultant License -
REIT
Burnie, TAS11-2013
Completion of year 12 - Business Certificate I, II
Polytechnic/Academy
Burnie, TAS11-2014
Completion of Year 11 - Business Certificate III
Polytechnic/Academy
Burnie, TAS08-2013
Completion of Year 10 Certificate -
Marist Regional College
Burnie11-2012
Skills
- Staff management and scheduling
- Customer service excellence
- Diversity awareness
- Confidential information handling
- Relationship building and maintenance
- Product knowledge updates
- Information filing and auditing
- Property maintenance oversight
- Administrative proficiency
- Property advertising and tenant vetting
- Account payment processing
- Emergency maintenance response
Timeline
Teller Banking Representative
Westpac
11.2015 - Current
Property Manager
LJ Hooker
03.2011 - 11.2015
Property Consultant & Sales Consultant License -
REIT
Completion of year 12 - Business Certificate I, II
Polytechnic/Academy
Completion of Year 11 - Business Certificate III
Polytechnic/Academy
Completion of Year 10 Certificate -
Marist Regional College
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