April Macatangay
Guildford,NSW
Summary
To secure a position as an educator and utilize my dedication to foster quality education required for all children. I hope to obtain an educator position where I can use my knowledge, skills and experience to help develop and promote creativity and thinking skills to increase performance of other students and reach their full potential. I will utilize my teaching experience and enthusiasm to create a engaging learning environment for all children and making them feel safe. I will also collaborate with other colleagues and parents to ensure the best education and care outcomes for all children.
Overview
8
8
years of professional experience
Work History
Shift Manager
Guildford Hotel
01.2019 - 01.2021
- Ensure all venues open on time and that they are ready for business.
- Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of venue
- Keep staff busy and productive at all times, Ensure staff meet the standards of the bars, addressing and correcting bad practice where need be.
- Complete daily paperwork to ensure the safe running of the venues, and for those standards to be monitored and maintained throughout the shift
- Pre-empt and actively responding to problems that arise and keeping management up to date
- Quick thinking to decision making when it comes to different situations and problem solving,
- Ensure all venues close on time, end of day jobs completed to a high standard, staff are signed off promptly, all back and front of house areas checked and secured and that venues are in excellent order for the next day’s service,
- Tills - To follow all Till and Cashing up procedures and ensure all staff are following these correctly.
- Getting to know customers and listening to what they want provide as service and would like to see in the pub such as functions and big games
- Ensure stock rotation is applied when storing deliveries and that the correct storage applied to each product
- Detailed check of deliveries for accuracy and quality of product
Bar attendant
Guildford Hotel
01.2017 - 01.2019
- Undertaking general waiting duties
- Preparing and mixing a range of sophisticated drinks, Taking drink orders, Preparing garnishes,
- Cleaning bar areas, Cleaning tables,
- Picking up glasses, Cleaning and care of glasses and equipment,
- Practicing proper workplace health and safety procedures.
- Hand Payouts for Poker Machines, TAB and Keno
Second in charge of the room
My Planet Childcare
01.2017 - 01.2019
- Positively interact with all children, nurturing their confidence and self esteem giving each child individual attention and comfort throughout the day.
- Assist in planning for the ongoing development of each individual child (this also includes maintaining up to date observations and portfolios for the child) using the Early Years Learning Framework.
- Ensure a clean and healthy environment for all children.
- Communicate with parents as customers to the business and listening to their child’s adapting to understand different families, being patient, friendly and responsive to families needs.
- Work with staff members to ensure the smooth operation of the day to day running of in accordance to your centre's policies and procedures.
- Mentoring Placement students, providing verbal and written feedback to aid reflective learning,
- To ensure accurate records are kept up to date in regards with accidents, incidents, injury, illness and medication,
- Delegating jobs to other staff members as well as working in a team to provide a smooth transition for children and a fun educational day
Manager, café all rounder (Casual)
Thai Ja Vu Café Guildford
01.2014 - 01.2017
- Building rapport with customers, especially regulars,
- Managing staff and flow of work shift.
- Providing positive Customer service Customer service serving coffee and food promoting different specials to customers in getting them to try something I think they might like
Crew Member (Casual)
McDonald’s Parramatta
04.2013 - 01.2014
- High energy and enthusiasm, teamwork and cash handling.
- Basic Barista skills- able to prepare a range of coffee beverages at an acceptable
- Training and coaching new employees.
- Preparing a range of desserts, cold/warm beverages and café food, Maintaining cleanliness at store to OHS standards.
- Perform stock take and inventory control.
- Responsible for safe food handling and preparations,
- Marketing new products/promotions to customers
- Able to memorize many products in short term
- Customer Service, Teamwork and cash handling.
Personal Assistant (Casual)
Hair Industry Merrylands
11.2012 - 04.2013
- Providing Effective customer support and services with active listening to what the customer wants.
- Adapting to decision making giving them friendly feedback on end results
- Maintained cleanliness to WHS standards
- Assisted the hair dressers with clients
- Responsible for processing payments, invoicing and handling money.
- Gain in-depth knowledge of beauty products & services
Education
Completion of Higher School Certificate -
Granville South Creative and Performing Arts High School
RSA&RCG -
Star Training
2017
Diploma of Children Services -
Australian Careers Business College
01.2017
Skills
- Sales & Marketing – Ability to market products, services and concepts to a variety of audiences
- Written and Verbal communication- Communication skills to show my own knowledge with other students or traineeship, can clearly communicate with minimizing confusion to help students
- Workshop/ Training- Have been apart of a lot of workshop grounds with Munch & Move, SDN Autism and Healthy Harold
- Critical Thinking- Strong critical thinking skills to help students and training within the centre to improve center’s policies and procedures and students lesson plans
- Communication, leadership & negotiation Skills – Professionally presented with energetic and strong interpersonal skills which allow for concise and enjoyable communication to take place Able to liaise & effectively communicate with a diverse range of people including fellow staff, customers, suppliers and members of the public
- Organizational – Strong organization skills enabling me to work effectively and efficiently as an individual or in a team environment
- Teamwork – often works in teams on projects and fundraising efforts Strong team work skills to be productive in a team environment and other workers around me can feel confident speaking up and sharing their ideas as well as I can listen great to others
- Safe Food handling, waitressing and Basic Barista skills – Safe food handling skills considering safe practice with food eg cross contamination Waitress duties include, providing a positive experience for customers, providing menus, taking orders, clearing tables and bringing food/beverages to tables Basic barista skills, able to prepare a range of different coffee beverages at an acceptable standard
- Management – Shift supervising in Hospitality industry Delegating duties to staff members and security guards Handling Problem Solving and customer complaints situations Ability to work under pressure, Good time management and ability to prioritise effectively
References
Upon Request
Personal Information
- Age: 28
- Date of Birth: 04/19/95
Timeline
Shift Manager
Guildford Hotel
01.2019 - 01.2021
Bar attendant
Guildford Hotel
01.2017 - 01.2019
Second in charge of the room
My Planet Childcare
01.2017 - 01.2019
Manager, café all rounder (Casual)
Thai Ja Vu Café Guildford
01.2014 - 01.2017
Crew Member (Casual)
McDonald’s Parramatta
04.2013 - 01.2014
Personal Assistant (Casual)
Hair Industry Merrylands
11.2012 - 04.2013
Completion of Higher School Certificate -
Granville South Creative and Performing Arts High School
RSA&RCG -
Star Training
Diploma of Children Services -
Australian Careers Business College
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