Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

April Miller

Bendigo,VIC

Summary

Accomplished Store Support Manager at Coles, adept in health and safety compliance and customer engagement. Excelled in recruitment, fostering teamwork, and enhancing customer service, leading to significant improvements in store operations. Demonstrated exceptional problem-solving and organisational skills, ensuring operational excellence and profitability in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Store Support Manager

Coles
01.2020 - Current
  • Ensured compliance with regulations related to health & safety, food safety,and loss measures instore.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Oversaw budgeting activities within assigned areas of responsibility, adhering closely to financial targets set by upper management.
  • Coordinated with store departments to address operational issues promptly, ensuring minimal disruption to daily operations.
  • Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed the scheduling of staff to ensure adequate coverage during peak business hours, maximizing productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Bakery Manager

Coles
01.2012 - 01.2020
  • Managed all baking operations professionally and handled all problems confidently.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

Fresh Produce Manager

Coles
12.2006 - 01.2012
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Worked closely with store management to develop strategies that aligned with overall company goals while maximizing profitability within the fresh produce division.
  • Maintained strict quality control standards, ensuring only the freshest products were available for customers.

Delicatessen Assistant

Woolworths
12.2004 - 12.2006
  • Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Assistant Librarian

Corryong College
01.2001 - 09.2001
  • Organized library shelves, materials and equipment in clear, alphabetized order.

Receptionist/Office Administrator

Tripe G Asia Pacific
01.1995 - 01.2001
  • Welcomed clients with friendly greeting, answered general questions, and directed to relevant staff.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients.
  • Maintained Staff Travel & Accommodation arrangements Locally & Internationally.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained Staff Tea Room and Office Supplies.

Education

Year 12 VCE -

Lavers Hill P-12 College
Lavers Hill, VIC
12-1993

Skills

  • Store operations
  • Recruitment and hiring
  • Health and safety compliance
  • Budgeting and finance
  • Point of sale systems
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Store maintenance
  • Budget Planning
  • Stock control
  • Customer Engagement

Interests


  • I enjoy cooking for friends and family gatherings
  • Growing herbs, vegetables and fruits in my home garden
  • Camping & travelling
  • Attending Theatre & Music Concerts
  • The occasional wine tasting

Timeline

Store Support Manager

Coles
01.2020 - Current

Bakery Manager

Coles
01.2012 - 01.2020

Fresh Produce Manager

Coles
12.2006 - 01.2012

Delicatessen Assistant

Woolworths
12.2004 - 12.2006

Assistant Librarian

Corryong College
01.2001 - 09.2001

Receptionist/Office Administrator

Tripe G Asia Pacific
01.1995 - 01.2001

Year 12 VCE -

Lavers Hill P-12 College

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April Miller