April NIcholson

• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.
• Contributed to team success by sharing best practices, offering guidance, and actively participating in training sessions.
• Strong knowledge of Trust and Expat Lending, delivering support to broker's and improving operations from time to formal.
• Introduced a Best Practice Procedures (BPP) with Offshore employees, reducing volumes Onshore, maintaining relationship and efficiency.

Contracted with Macquarie Bank Limited to assist with Operational duties with Car Lending and Home Loan Lending. These duties included;

• Maintaining a high level of product knowledge within Car and Home Loans department.
• Answered inquiries and provided information to sales representatives and fulfilled quote requests to deliver excellent customer support.
• Handled all valuation process within Internal and External partnerships

• Promoted to 2IC (Second In Charge) in 2014
• Promoted to Store Manager in 2017
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.