April Schmetzer
Wollongong
Summary
Dynamic HR Manager with a proven track record at Unanderra Hotel, adept at implementing HR policies and enhancing employee engagement through innovative training programs. Skilled in HR analytics and conflict resolution, I foster a culture of continuous learning, driving organizational success and employee satisfaction.
Overview
7
7
years of professional experience
Work History
HR Manager
Unanderra Hotel
01.2025 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Organized and led staff orientation programs and training to promote collaboration.
- Managed rosters for both bar and gaming areas of Hotel
Gaming Manager
Unanderra Hotel
01.2024 - 12.2024
- Led efforts to continually improve gaming room ambiance through strategic lighting design adjustments, ensuring an inviting and engaging atmosphere for guests.
- Implemented robust cash handling procedures across the gaming floor, minimizing discrepancies while streamlining financial reporting processes.
- Provided ongoing coaching and mentorship for staff members, fostering an environment conducive to professional growth and development.
- Conducted regular audits of gaming activities, ensuring compliance with regulatory requirements and maintaining accurate records.
- Established customer check cashing privileges, authorized appropriate credit limits and arranged reservations.
Bar Tender
Unanderra Hotel
03.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Outdoor Educator
Outdoor Education Group
01.2021 - 01.2022
- Enhanced outdoor educational experiences by developing and implementing diverse lesson plans focused on environmental awareness and conservation.
- Ensured compliance with state regulations governing outdoor education programs by participating in regular training sessions provided by relevant authorities or agencies.
- Promoted student safety and well-being during outdoor adventures by maintaining up-to-date certifications in first aid and WWCC.
Cashier
IGA Supermarket
01.2018 - 01.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Education
Masters - Neuroscience
University of New England
Sydney, NSW06-2027
Graduate Certificate - Neuroscience
University of New England
Sydney, NSW02-2026
Bachelor - Education (Primary)
Charles Sturt University
09-2025
Diploma - Arts, Humanities And Social Science (distinction)
University of Wollongong
Wollongong, NSW01-2023
Certificate - RSA & RCG
Tafe
Leeton01-2022
Certificate - First Aid
Tafe
Leeton01-2020
Skills
- HR policies and procedures
- New employee orientation
- HR processes
- Training programs
- Recruitment strategies
- Company policies
- HR analytics
- Employee evaluations
- Onboarding and orientation
Languages
English
Native or Bilingual
Japanese
Limited Working
Personal
Age
23 years old
Timeline
HR Manager
Unanderra Hotel
01.2025 - Current
Gaming Manager
Unanderra Hotel
01.2024 - 12.2024
Bar Tender
Unanderra Hotel
03.2022 - 01.2024
Outdoor Educator
Outdoor Education Group
01.2021 - 01.2022
Cashier
IGA Supermarket
01.2018 - 01.2021
Masters - Neuroscience
University of New England
Graduate Certificate - Neuroscience
University of New England
Bachelor - Education (Primary)
Charles Sturt University
Diploma - Arts, Humanities And Social Science (distinction)
University of Wollongong
Certificate - RSA & RCG
Tafe
Certificate - First Aid
Tafe
Similar Profiles
Jack Van De HaarJack Van De Haar
General trades assistant at UTJ UnanderraGeneral trades assistant at UTJ Unanderra
Ella Dunn-DaviesElla Dunn-Davies
Work Experience - Primary School Infants Assistant at Unanderra Public SchoolWork Experience - Primary School Infants Assistant at Unanderra Public School
Emily ScalcoEmily Scalco
Pharmacy Assistant at Unanderra PharmacyPharmacy Assistant at Unanderra Pharmacy
Jack BeggJack Begg
Bush Regenerator at Adeco EnvironmentalBush Regenerator at Adeco Environmental
Caitlyn DiazCaitlyn Diaz
Eyelash Extension Technician at Just Lashes & The LBL HouseEyelash Extension Technician at Just Lashes & The LBL House