Summary
Overview
Work History
Education
Skills
Timeline
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April Smith

Summary

Friendly and reliable hospitality professional with experience in management, barista work, and retail. Skilled in customer service, stock handling, and team support. Completed a Certificate III in Animal Studies and eager to apply that knowledge in a pet retail role.

Overview

7
7
years of professional experience

Work History

Hospitality Manager

Round Bird
11.2023 - Current
  • Managed front of house operations, including supervising staff, and service standards.
  • Managed daily operations to ensure exceptional guest experiences and service quality.
  • Delivered high quality barista service in a fast paced cafe environment.
  • Trained new hires in customer service, food safety, and coffee preparation
  • Handled cash, EFTPOS, and daily cash offs.
  • Maintained cleanliness and compliance with hospitality regulations.

Bottle Shop Attendant

Harry Brown
01.2022 - 01.2024
  • Unloaded pallets and restocked shelves with heavy beverage cartons.
  • Monitored stock levels and assisted with product ordering.
  • Served customers efficiently, including verifying ID for alcohol sales.
  • Ensured a safe and organised retail environment.
  • Assisted in store display changes.
  • Assisted customers with product selection and inquiries to enhance shopping experience.

Catering Assistant

Box Hill Institute Of TAFE
03.2018 - 11.2022
  • Assisted in food preparation and service for large scale events, functions, and daily operations.
  • Maintained high standards of hygiene and food safety at all times.
  • Collaborated with kitchen and front of house to ensure smooth service under pressure.
  • Handled cleaning, dishwashing, waste management, and stock rotation.
  • Lifted and moved catering equipment, stock, and supplies during event setup and pack down.
  • Developed excellent time management and communication skills in a fast paced environment.

Education

Certificate III - Animal Studies

Box Hill Institute of TAFE
Melbourne, VIC
02-2023

Skills

  • Customer Service & Sales
  • Coffee Preparation & Barista Skills
  • Stock Handling & Heavy Lifting
  • Inventory Management
  • Animal Handling & Care Knowledge
  • POS Systems & Cash Handling
  • Team Supervision & Training
  • Time Management & Multitasking

Timeline

Hospitality Manager

Round Bird
11.2023 - Current

Bottle Shop Attendant

Harry Brown
01.2022 - 01.2024

Catering Assistant

Box Hill Institute Of TAFE
03.2018 - 11.2022

Certificate III - Animal Studies

Box Hill Institute of TAFE

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April Smith